I left the store totally deflated, called the Carphone Warehouse customer service central office to report the whole incident and the poor service from both branches. But if you have a Blue Light Card, you can sign in their website, search for Carphone Warehouse Discount Codes. I was offered 170 trade in alongside 150 additional trade in as part of a Samsung promotion. ", "Good Evening,\n\n\nI had purchased a new handset over the weekend the handset i purchased was the Samsung note 20 ultra from bradford forster Square.\n\n\nI was served by a gentleman named omar who was polite and professional he transferred all my data from my old phone on to the new handset.\n\n\nHe was so patient and I think omar should receive a bonus for the way he helped me.\n\n\nI would definitely recommend family and friends to come to see omar if we require omar services in the future.\n\n\nKind Regards\u00a0\n\nMr m.ilyas\n\n", "Beware when doing a phone upgrade via their website. Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. Only criminals will try to rush or panic you. Ive been shopping there for a long time and may reconsider in the future. They have the PAC Number from EE but still no joy 2 days later. Please avoid at all costs, pay more if you have to and go directly to the phone company. But here\u2019s the best part.. when they handed the phone back to me, there are two large cracks in each corner which were absolutely not there when I handed it to them. Carphone Warehouse NHS Discount on this page is for someone who meet the conditions of use. He was unapologetic, unsympathetic and only sought to play detective by replaying an edited version of my fall (the customer who helped me was not in the replay), and this manager proceeded to point out how I fell as though I had been lying?? We fell short here and have offered the customer 100 in goodwill and can confirm that no more phones will be. I have contacted them repeatedly via various channels - phone, e-mail, Resolver, Facebook and most recently via post. I hadn't received the 2nd email after 24 hours, so I phoned them. Mirror Money has heard from dozens of people who have received unsolicited calls from fraudsters purporting to be from the retailer offering tariff discounts, early upgrades and alleging that they have won a competition. Thank you for reaching out to us to let you know of your experience. Carphone Warehouse Reviews - 24 Reviews of Carphonewarehouse.com No sense that there might be something wrong in their website map. Never ever again will I use carphone warehouse. The extraordinary aspect is that Carphone Warehouse was prepared to risk losing all the expensive handsets they bombarded you with rather than update their computer systems. Your confirmation email - Carphone Warehouse Help and Support Help Your confirmation email Share this Your confirmation email If you ordered online and haven't received a confirmation email When you order online we'll send you two emails The first confirms that we've received your order - we'll send this shortly after you've placed it. So I go back to the store and guess what? I've spent hours and hours on the phone to them since then. Carphone Warehouse says: We are very sorry for the inconvenience caused. If a shipment is held up at customs, the delivery may take longer. Ask for FREE. They said that my order hadn't been processed yet and they would put me through to sales who would complete my order. I am disgusted and frustrated as this has been going on for nearly a year. I asked why. I have reported this multiple times but the phones keep coming. If you are on pay-as-you-go (PAYG) you wont be locked into a contract. We'll talk you through the steps for each below, looking at how it works if you want to sort it over the phone or by text. Basically they try to get your banking details. People have actually stopped calling me due to it.Since Feb I have sent the carphone warehouse 3 emails, completed 2 'contact us' forms, called carphone warehouse twice and sent a letter asking to be transferred to the Vodafone contract that we originally went into the store to purchase, before being missold ID mobile. No complaints department of any use either.Terrible, terrible experience. Yours SincerelyJimCarphone Warehouse. Are you actually using too much data? After over 6 weeks:Trade in - promised initial 15 credited to my account - no sign of the additional 200.Have messaged their trade in helpline twice just to be fobbed off with a standard we'll get back to you in 48 hours. Hi, Thank you for your review,At Carphone Warehouse & Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for. No sense of feeling. Hi Petra, Thank you for your review, we are sorry to hear about this, We are sorry to hear that the phone you sent back was not received. You are using an out of date browser. Terrible service. Pay monthly. However, if you do not receive your confirmation email within this time frame, please contact Carphone Warehouse customer service. Carphone Warehouse invested 20 million in the brand amid plans to gain 5-6 per cent market share. On the Internet there are no personal interactions in the selling process and some customers might see this as negative. Dixons Carphone will also change its name to Currys plc on the London stock market after the group's annual shareholder meeting in September. When the number switch is completed, you just need to swap your old SIM for your new one with your new network. How long does it take for carephone warehouse to send confirmation Through GetHuman, we hope to share our best tips and tricks with each other in exchange for providing Carphone Warehouse customers with the most up-to-date customer service information. Worst customer service I've ever experienced in my life by a mile. During lockdown I had to use the website. What To Do If You Dont Receive Your Carphone Warehouse Confirmation Email, Why Adding A Personal Touch to Your Rental Doesnt Have to be Hard, Factors That Affect How Much You Can Earn Working At An Ikea Warehouse, Chemist Warehouse: Australias Largest Pharmacy Chain, The Importance Of Credit Scores For Carphone Warehouse Customers, The Benefits Of Building A Data Warehouse With Hadoop. I fell badly to the ground and as a result suffered a fracture. Free next-day delivery is available 7 days a week to your home, via DPD (UK). 6+ hours spent on the phone to their overseas call centre - completely useless. Cost 299.99 which they have taken from my card and according to the MyO2 site I have been upgraded. Its puzzling that I paid for a Click and Collect that never arrived, and I already paid for it. As O2 pulled the fast track upgrade I'm worried it won't get accepted, I did mine first thing this morning but no email yet. I bought a Pixel 7 and sent my Samsung Galaxy S10e in for trade in. I called helpline 3 times and every time they say 'it will be dispatched today'it still hasn't dispatched. Email. The move will spell the end for the Dixons, Carphone Warehouse and PC World brands. Originally. Phone Email. Dixons Carphone has admitted a huge data breach involving 5.9 million payment cards and 1.2 million personal data records. Firstly the client can value whatever device they want to sell online, once this is done they receive a free sales pack, they can then post their devices and receive their money. He said it was an internal system and could not provide a copy. Just\r\nwhen I was about to be given a reference number I was put through to an automated voice service asking 'how my experience was with Carphone Warehouse today'. Read the other reviews - this appears to be the normal.Absolutely disgusting behavior and seems to be a scam they run to get people to buy and trade in.Update 26 April 2023: Not Resolved, even though emailing them back with further details to investigate. The Carphone Warehouse is a mobile phone retailer with stores across the United Kingdom, Ireland, the Netherlands, Spain, and Portugal. I hung up and blocked them but they just called again using another number. Assistant Manager. I pre ordered at 8am this morning and just wondered if anyone who has also ordered with Carphone Warehouse has received confirmation email, if so did you order by phone, online in store, and when? That's a 15% discount at Carphone Warehouse you don't want to miss. They dont come with a handset, but you get inclusive calls, texts and data for a monthly fee. It took a kind customer to hand me my mobile phone (which got damaged in the fall. When I tried to get my refund the second time, Carphone Warehouse didnt return my request. not convinced mine will be delivered tomorrow. Is it possible to get Carphone Warehouse ads and pricing? "Currys PC World, Carphone Warehouse, Team Knowhow and Dixons Carphone become one brand," the firm declared. Sorry, something went wrong. All rights reserved. Carphone Warehouse Reviews Are Below Average | Only 14% Recommend Avoid and shop elsewhere. Carphone Warehouse Discount Codes April 2023. If you want to know more tips on how to save money on shopping on the carphonewarehouse.com, you can take a look at the following content. Is this true or scam?, In another word of warning, Carphone Warehouse said: We've been advised of an influx of scam callers calling to offer non-existent iPhone deals and this is not a call from Carphone Warehouse.. I am from the older generation and I don't think companies like yourselves realise that our generation do not always understand modern technology. We would encourage people to be vigilant and ensure emails they are receiving from outside parties are genuine before opening or interacting with them. Carphone Warehouse does offer an 10% discount for NHS staff to help those who prefer to do their shopping online,but you might not notice it straight away. The phone does not have any damage to the screen or screen burn, I have requested proof of the screen burn and was told they cannot provide any proof, but I can either accept their offer or reject it and receive my phone back.This is clearly a scummy tactic used by this company to try and get you to trade in your phone for under it's actual value.