Garden maintenance | Family & Community Services prioritising delayed actions or decisions. gas safety, electrical safety, locksmith, arborist, and other specialist services. Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Responsive and Programmed Maintenance contract. *All figures current as of 30 November, 2021. We will use your rating to help improve the site. 13Community Housing Industry Association NSW, No. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. The landlord is only required to reimburse the tenant's costs if: the need for the urgent repair was not the tenant's fault. The WA government is committing another $511 million to social housing and homelessness initiatives under the state budget in a fresh bid to offer enough properties for those most in need. How to contact DCJ Housing | Family & Community Services Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. This phone line is open 24 hours/day, 7 days/week, 365 days/year. If you are outside of Australia, please click here for overseas phone numbers. MyHousing Online Services Simple and convenient tools for you to interact with us and access your information online 24/7. If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. connection to their country and culture. https://data.nsw.gov.au/data/dataset/feeb9421-315e-43eb-8394-7ee4a1768b72, NSW Bureau of Crime Statistics and Research, Department of Housing - Maintenance of Public Housing. 36 Alison Rd. Aboriginal people can apply for housing and access work and study opportunities. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Housing Commission of New South Wales - Research Data Australia Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. Thats an average of around 1,750 requests every day. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. Email: WaterlooConnect@facs.nsw.gov.au. Link2home Veterans and Ex-Service - 1800 326 989. You can also call FACS or go to your local office for assistance. arrange for the work to be completed, and. Wollongong DCJ Housing | Service NSW Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Housing and homelessness. 22Department of Planning, Industry and Environment (DPIE), No. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites. You can also write to your local DCJ office. Managing your garden Suggested shrubs and climbers Plants not permitted View Garden maintenance as single page This is a NSW Government Directory listing. Your rights and responsibilities as a tenant and request help with your home or tenancy. connection to their country and culture. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. The Repair Kit - REDWatch Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. contact. To ensure we can continue to improve how we handle your requests for repairs and maintenance, you can rate your recent experience or see star ratings from other people on the Tenant Experience Dashboard. Please don't include personal or financial information here. In addition to housing, the Department also provides for public housing tenants: information, case management, advocacy and support, property maintenance and support to exit public housing. Housing Offices (DCJ Housing) Back to top. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. DCJ is improving the experience of social housing tenants. This is a NSW Government Directory listing. You first need to appeal to FACS. A further $1.669 million investment has been approved to extend the program to February 2022. Inmates gain skills, qualifications and work experience which helps improve their post-release employment opportunities. For all maintenance requests Please call 1800 422 322 and press 1. HAC is independent and can review FACSs decisions and recommend changes. All reports are treated seriously and managed in the strictest confidence. We're available 24 . Please call us to discuss whether we can help resolve your complaint. as easy as possible, your local. Working to improve the service and experience for our tenants. Each eRepair request will be reviewed by DCJ staff before processing. MyHousing mobile app | Service NSW . The Land and Housing Corporation (LAHC) owns the property and manages the The Registrar of Community Housing is within the Ombudsmans jurisdiction. Most DCJ offices are open Monday to Friday from 9am to 5pm. fire safety upgrades to keep our tenants safe. This program will be delivered by community housing providers in partnership with the Department of Communities and Justice through the Community Housing Innovation Fund approach. Maintenance | NSW Land and Housing Corporation Please enable scripts and reload this page. PDF Getting Repairs in NSW Public Housing Requesting maintenance and reporting problems - Family & Community Services Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. Your rating will help us improve the website. be reimbursed, up to $1,000 by the landlord. Tenants are best contacting their tenancy manager of their housing provider. tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. You need to give them a chance to sort out any problems first. This inquiry was self-referred on 22 October 2020. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. 5Housing Action Plan Now (HAPN), Forest Lodge and Glebe Co-ordination Group (FLAG), No. DCJ provides planned maintenance services to keep tenant homes in good condition and ensure consistent maintenance standards across the state. However, we may be able to help you if an LAHC contractor maintains the property you are renting or the provider is a Specialist Homelessness Service (SHS). Communities and Justice, NSW Department of; Local Offices. "Following a community and housing sector workshop in 2021 in response to growing concerns around . Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. The $177.5 million program will deliver 250 new social homes, helping prevent rough sleepers from having to return to the streets. Repairs, maintenance and damage when renting | NSW Fair Trading Your rating will help us improve the website. You can submit an appeal using the online appeal form located on the HAC website. We assess each complaint we receive and decide whether to take action on a case by case basis. For any major alterations, tenants must first get written permission from DCJ. This may include appealing a FACS decision that you disagree with. In NSW we have Australia's largest social housing portfolio of 125,000 properties. The MyHousing app allows you to access and manage your housing information on the go from your smart phone. Information on becoming a DCJ Housing tenant and how to maintain your tenancy. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities. Keep your property reasonably clean. The Waterloo Connect office at Shop 2, 95 Wellington Street, Waterloo is currently closed. To make calling. State: NSW. A range of private rental assistance products and services available to help clients. Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. Domestic Violence Line - 1800 656 463 Link2home Homelessness - 1800 152 152 Link2home Veterans and Ex-Service - 1800 326 989 Quick access Apply for housing assistance launch east You can report fraud, misconduct or corruption through our feedback tab. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. Housing Services Show Housing Services Submenu. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. Resources for affordable housing, community housing and specialist homelessness service providers. If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. Centre is the single point of. You can accessour apology to the Stolen Generations. housing pathways; delivers private rental products; . Thats why we have compliance officers in the field every day checking the work of our contractors. - Update contact details including emergency . contact information for other useful organisations. The timeframes for this non-urgent work can be up to 12 months for completion. Related agencies. We spend more than $1 million per day on repairing and maintaining homes. Maintenance Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodges your request. Brookvale NSW 2100. The Registrar of Community Housing is responsible for the registration and regulation of NSW community housing providers and may be able to assist you witha complaint about a community housing provider. For emergency repairs call the the Housing Contact Centre and follow the prompts for the maintenance line. Maintenance and repairs to your home - Fact sheet - Housing NSW We are changing the way social housing is delivered and how we respond to homelessness in NSW. Youll be notified by email or SMS of the outcome. Once you enter your postcode, you will be put through to the local maintenance provider in your area. We give free, confidential language services to clients who may needhousing information or help. We can make inquiries with an agency if we consider there may be maladministration. completing an online feedback form at www.housing.nsw.gov.au. As part of this we have changed how we manage repairs and maintenance to your property. Tenants are able to make alterations to their home. How to contact DCJ Housing The Together Home Transition Program is an important NSW Government investment that supports the Premiers Priority to halve street homelessness by 2025. If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and JusticeTenancy Hub. no.65, 1941), the first Commissioners took office from 20 February, 1942, (1) and the Act was proclaimed on 20 February 1942 (2) with the exception of Part III (Sections 7- 16) which was proclaimed on 1 May, 1942. Waterloo | NSW Land and Housing Corporation LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Property NSW and private providers of maintenance services. Postcode: 2259. See Appealing a decision by FACS below. This is the fastest way to lodge a request or complaint. These translations should be used as a guide only. eRepair is an online service developed for DCJ tenants to lodge their non-urgent repair requests. PO Box 20217. Housing NSW office now has a. telephone with a direct link to the. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Learn more about MyHousing Online Services. You can call us to discuss your particular case. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. . Enter a postcode, suburb, town, or address to find a local housing office near you. Housing NSW's responsibility to repair your premises Your responsibilities as a tenant when repairs need to be made Part 2: Notice To Housing NSW Of The Need For A Repair 6 . If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods. . Find information on what housing support you may be eligible for, your rights and responsibilities as a tenant, how to apply for private rental assistance or social housing, assistance with starting or keeping a tenancy and understanding your rights and responsibilities as a tenant. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). If you are in Australia please call: 02 8074 8627. It contains annual reports, strategic plans, guides, policy documents, and open access Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. Back to Housing Services Close Menu. Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. update contact details, including emergency contacts. 7Tenants' Union NSW and Public Interest Advocacy Centre, No. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, IPART review of social and affordable housing rent models, Centralised Gas Hot Water Service Reimbursement Scheme Fact Sheet, Education and training initiatives for social housing clients, Priority housing: child protection caseworker factsheet, Rentstart: information for landlords and agents, Why you should not leave the Rent Deduction Scheme, Keeping your home cool in summer factsheet, Priority Housing for Stolen Generations Survivors, Priority Housing for clients who have experienced institutional child sexual abuse, Fire & Rescue NSW: fire safety in high rise buildings, Fire & Rescue NSW: home fire safety checklist, Fire & Rescue NSW: home fire escape plan checklist, Write to us: Locked Bag 4001, Ashfield BC 1800, Instructions about how to give us your feedback. We can look at some maintenance complaints but we rarely intervene in decisions about maintenance because these decisions are largely based on technical or legal considerations. (02) 4352 4400. If FACS or the AHO has not complied with its obligations to carry out maintenance, NCAT can order it to do so. This phone line is open 24 hours/day, 7 days/week, 365 days/year. Only in the most serious cases will FACS consider applying to the NCAT to evict a tenant. Housing and homelessness - Communities and Justice As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. Understand what housing help you may be eligible for, including social housing and private rental assistance. You can phone or visit any of our local DCJ offices. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. The Ombudsman does not have power to make binding and enforceable decisions. If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. Social housing is maintained by commercial contractors whose performance is regulated by the Land and Housing Corporation (LAHC). Housing and property Social housing Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. MyHousing | Family & Community Services Contact Centre about repairs and. 27Department of Communities and Justice NSW, Govenment Response - Follow up Review of the Management of NSW Public Housing Maintenance Contracts, Report - Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Department of Planning, Industry and Environment - NSW Land and Housing Corporation, Tenant's Union of NSW and Public Interest Advocacy Centre. If you have any questions, please contact us at: Phone: 1800 738 718. Street Address: 615 Hunter Street NEWCASTLE NSW 2302 Phone: 1300 305 667 Fax: 02 4926 9350 - Tenancy 02 4926 9320 - Access More information Open Monday to Friday 9.00am to 5.00pm. Your rating will help us improve the website. The NSW Land and Housing Corporation (LAHC) is a self-funded Public Trading Enterprise (PTE), governed by the Housing Act 2001, and is part of the NSW Government's Department of Planning and Environment (DPE). Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. UseeRepair to lodge non-urgent maintenance issues online. If you disagree with a decision by a community housing provider you may be able to appeal to the HAC or NCAT. Education Programs and Services - Corrective Services NSW Home Suburb: WYONG. Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy. This means you can report a repair at any time that is convenient to you. FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement.