They have earned '0' stars, and I will do what I can to avoid using toll roads, which I hear is what most people do. Unpaid tolls are attached to the vehicle so the previous owner must fulfill those pending fees to avoid further complications when selling the vehicle. A plate number is a number printed in the margin of a sheet or roll of postage stamps, or on the stamp itself, which shows the printing plate used to print the stamps. The aforementioned tips will mitigate future hassles regarding your SunPass account and potentially save numerous fines collectively with MDX, E-Pass, SunPass, and DMV registration renewal. The combination of state and plate number are unique. !I WONDER HOW MANY PEOPLE ARE OUT THERE DRIVING WITH THE VEHICLE INVALID SIMPLY BECAUSE THEIR HIRING REQUIREMENTS ARE POOR!!!!! Subscribe to keep up to date on new driving laws, car buying advice, safety tips, driver licenses, registration renewals, title transfers andmore. On your homescreen, Tap and hold SunPass until it starts shaking. Tampa, Florida 33631-3241. Additional perks are available depending on the level of contribution. Horrible! After purchasing a transponder I was unable to set up an account. Choose SunPass, then click "Uninstall". But I am going to be purchasing a new car, will the money I owe to one tag and registration affect me from getting a new tag and registering this new car? Do not use spaces or special characters when entering the license plate number. Thanks for your help in this matter. You can use your SunPass transponder for a rental vehicle like another car. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How can I get a sun pass? I bought a car and purchased sunpass and later accumulated toll debt and never paid it. $8 for less than a mile!!?? So you will have to make do with some few tricks before and after subscribing on websites in the future. On cover - An envelope bearing a used plate number coil stamp with a contemporary, This page was last edited on 27 May 2022, at 20:44. Information about the Florida Department of Transportations Toll Relief program (starting January 1) can be found on this page:Toll Relief Program floridasturnpike.com. All rights reserved. Non-sufficient funds fees are processed by your bank. If there are any questions, call 1-888-TollFla (1-888 . Same car, same color, same city, same license plate. good luck! If you haven't rated SunPass cancellation policy yet, Rate it here . If you have toll questions or concerns, you can contact THEA using the Contact Us page of our website or by e-mailing us at [emailprotected]. There is a note here: Sales Locations. They charge a reasonable charge for the toll then add on 250% in administrative charges. Hello Yazlin! This company is trash. 8. Cancelling a subscription during a free trial may result in losing a free trial account. Hello Mallie. Will this affect me from registering a new car and getting a new tag for said car? SunPass Initially, saving PNC3s had been the practice adopted by many collectors and dealers alike and, therefore, not many early issues were saved in the longer format. Go with E-Pass. Previous serial formats and optional issues are not depicted. Feel free to add as many referrals as you want, just click Add AnotherReferral.. You can go to etags.com/app/fl to renew your registration. I have almost missed my turn and I am sure visitors to our area have no idea where they are. We may have already answered your question here. What a mess. Another option is to text your license plate number to 1-800-252-2256 and choose the "Remove" option when prompted. I put in a request to renew my tags the same day at etags. Even if youre using a SunPass, its possible to pass through a toll without paying. Hello Michelle. I need to get records for reimbursement of expenses and this outfit cannot be bothered to have functional website for weeks. SunPass users pay 25 cents less per toll and SunPass does not have an administrative fee. Click to Send Us an Email. Get help from adimin@mailaikaconsultant. Having a hold on your registration means that it affects your tags and your drivers license (if not paid over the long run). Not paying your tolls keep your registration on hold and you are required to pay them so you dont have problems later on. Am I wrong? The on-line statement shows the date & time of the transaction and it is the exact same as the paper invoice I received in the mail. Stay away!! Does the unpaid tolls stay with a tag or stay with the vehicle registration. I no longer have the tag but still owe money to that tag and that registration. The plate number is on one stamp out of the number of stamps printed by a single revolution of rotary printing press used to print the stamps. Could the other plate possibly have the numeral "0", and not the letter "O"???? Sunpass is the worst customer service experience I have ever had to deal with. Hi I have a huge debt $750 I dont have enough, this debt was accrued during hurricane Irma also during a time of heavy construction and other inconveniences I have no interest in pointing the finger Just wanna settle the debt and with all things considered is it possible for me to make an offer to settle for less than $750? Do you value your experience at TMC? 3. Select the state in which this license plate is registered. Weeks later, I receive another invoice stating there was insufficient funds, with an additional $25.00 insufficient funds fee and a $2.50 administrative fee tacked on. 6. I paid all my toll fees,and they took out the money for my renewal registration already. It's possible the other owner hasn't needed service or just nobody noticed. Chequear el balance de la cuenta. If I have unpaid surpass and I want to renew my tags in a different state, will I be able to do it? The owner probably wants to keep the plate and likely doesn't know the registration lapsed, so it probably won't be a pleasant situation. Again, failure to pay any documents by their stated due dates can result in further accrual of violations. Since that vehicle did not have a transponder, cameras took a photo of the license plate. Please visit the Account Upgrades page for more details. They will be able to help you and if the tolls are less than 90 days old, a customer would be able to have them paid from their SunPass account, at the SunPass rate. The Lee Roy Selmon Expressway is a 15-mile all-electronic toll roadway that links Gandy Boulevard in South Tampa to Interstate 4, Interstate 75, and the community of Brandon in Hillsborough County. Bring it on SunPass, my heels are dug in. Their device only works sometimes so expect to get additional invoices in the mail each month. Sunpass plate number is associated with another sunpass account. Ever buy a SunPass sticker? This is the user agreement. Canada - Reddit The full amount due must be paid in order to release the Registration Hold. Enjoy the convenience of managing your this app account, anytime, just by downloading the app and logging in using the same Account, Transponder Number, or Username and Password established for online account management. 4. If you have accumulated unpaid SunPass tolls, your registration stays on hold but you can sell your vehicle. It may be that they put a hold on your vehicle registration owing to SunPass violations or bills. In the case when a letter is represented in the plate number, an upper case letter usually appears at the beginning or at the end of the sequence with the former serving as a good identifier of the stamp printer. A registration hold on your vehicle prohibits you from renewing your vehicle registration until you pay your outstanding balance. No excuses. Privacy Policy. Hello Nick. Sounds like an easy problem to solve. You shouldnt have any problem registering your new vehicle but you are advised to contact you local DMV for more information about vehicle registration. Payment to the collection agency is due within 30 days of receiving the second collection notice. For more information, please see our Click on that X to delete the SunPass app. You know it, they know it - they just don't want to know it. Hello Danail. Toll-by-Plate customers pay 25 cents more per tolling location and each invoice includes an administrative fee. After plenty of run around, blame being placed that this was somehow my doings, and the agent talking in circles as I asked simple questions my invoice was filed as a dispute as I was told this would have to be investigated as FL DMV verifies all information before an invoice is sent. I went ahead and begrudgingly paid the full amount because $30 is not worth the hassle, but I can only imagine how often this happens and how much money they are making this way! That'd be $800/week if I did it for forty hours. Your real card info stays hidden. Sunpass plate number is associated with another sunpass account. Please send my refund to this address. TESLA, TESLA MOTORS, TESLA ROADSTER, MODEL S, MODEL X, and the TESLA, T and TESLA and T in Crest designs are trademarks or registered trademarks of Tesla Motors, Inc. in the United States and other countries. Hello Mark! Toll-by-Plate is an image based electronic toll collection method that captures photographic images of vehicle license plates to identify the vehicle passing through the toll gantry. It is also mailed by USPS with no tracking. Hello. If payment is still not received by the second invoice, then individual tolls that are 60 days old are sent to the collection agency and additional fees are applied. However, to make the transponder active for the rental vehicle, we advise that you add relevant details, such as the vehicle license plate information and the rental car, to your SunPass account, as well as the start and end date of the rental agreement. Same car, same color, same city, same license plate. Hopefully that gets this solved. Some drivers may commit unlawful behavior, which may be reported to police if they aren't present during the incident. Frequently Asked Questions | Central Florida Expressway Authority This morning I tried to call and they are not taking calls. Who verified my plates for a passenger vehicle as a motorcycle? Agregar fondos usando Easy Pay o una tarjeta nueva. My mother ordered the tag a week ago but found out last night that there is a stop on the renewal. Help! I hope this helps! Click Add. You will need to contact the MDX call center to find out whether you still have any unpaid outstanding fine. NOT RECOMMENDED. Click "My Apps and Games" then "Installed". Bought a car a few months ago, with a new license plate, now im trying And this is based on having a RENEWAL STOP in effect right now or currentlykey note! El that still cause a registration hold? If you can avoid sunpass do so. I totaled a vehicle and transferred my transponder to the new vehicle without knowledge of this being prohibited. I just paid them off. Most providers understand if you cant immediately pay a SunPass fine you didnt even know you had. REGISTERED TRADEMARKS. Pay a SunPass toll violation as quickly as possible and take extra care when driving through the Orlando or Miami Dade area. I just recently bought a car at a dealership and they gave me a plate for my car. Their billing procedures are disconcerting; your bills (for the same day) are received out of order so you risk being late, It is impossible to reach anyone, and there is nothing you can do about it. SunPass Mini | Tesla Motors Club If you purchase another vehicle and obtain a new plate for that vehicle, it is unlikely this transaction would be impacted. She said "the transponder wasn't read". To consolidate multiple transponders/minis on a single personal account call 1-888-TollFla (1-888-865-5352) for more information. In the example above, which is a closeup of a strip of 1996 "flag over porch" self-adhesive stamps, we can see a plate number comprising five digits, one for each color layer. Payments for collection agency invoices can be made at www.thea-tolls.com. Sometimes, the SunPass transponder is not read correctly. Is there a way to save on tolls? Your Toll Enforcement Invoice payment can be mailed to: FDOT/SunPass. Be safe from hackers and unwanted bills. A plate number is the serial number of a printing plate. Also, in this example, the numbers on the left, known as micro-printing, usually denote the year the issue is copyrighted or printed and, therefore, should not be mistaken as the plate number. Scan this QR code to download the app now. that says this: Note: The SunPass Mini Sticker transponder will only operate when affixed to glass windshields. I just recently bought a car at a dealership and they gave me a plate for my car. Hello i own on my sunpass tolls is there any way i can be on some kind of payment plan to pay the remaining balance? By becoming a SunPass customer, you will always pay the lowest toll rate in Florida and save an average of 25% on your tolls when compared to cash and TOLL-BY-PLATE customers. Maybe not for you. Will I still be able to get it registered? Asked for a Supervisor. If your account balance decreases to $0 or below, your SunPass is no longer active and neither is your Annual Pass if you have one. However, when i go to register the car for my transponder, it says the plate number is already registered to another sunpass account. Unpaid tolls to SunPass, or to any Florida toll company for that matter, will result in a future registration hold. Huh I'd be very worried. Hello Rebecca! Which THEA operated roads are tolled? Required fields are marked *. I still drive daily to work and cannot add a responder and they keep sending the monthly dues to collection. For that matter, heres a link that helps you access information about your tag for unpaid tolls along with a contact number so you could ask any question in regard to your case. All Tesla loaner cars in Fremont, CA have the same dealer license plate: why does this matter? Note that it usually takes about a week to receive your new registration. There is no getting through to a supervisor. . I have never registered before. As for posting time, license plate reads generally take a day or two while transponder reads post much faster. The American Plate Number Single Society (APNSS) is an example of a specialist philatelic society which focuses on single stamps with plate numbers. The system failed miserably out of the gate and failed to verify any information prior to sending the invoice and now Im supposed to believe competence will prevail? She kept arguing with me that it wasn't. Received an errant toll invoice showing a motorcycle with supposedly my plate number in a grainy B&W photo from the middle of the afternoon. E-ZPass Group - Frequently Asked Questions A: The signs were fabricated March 30 by the Broward County Traffic Engineering Divisions sign shop and currently are awaiting installation. Do you move around often? this sunpass article may help: https://www.sunpass.com/vector/invoices/TaxCollectorSearch.do?from=Home&locale=en_US, If I buy a new car with new tag The digits are quite small, and often hard to read because they are blurred by the halftone screen. This is totally unacceptable. What if my vehicle or license plate information has changed? It is important to note that if payments even full payments are not received on time, individual tolls may be sent to a collection agency for payment. FL CTD - Frequently Asked Questions I need help to either settle for a smaller amount I can pay off . Can I renew online now? Input your search keywords and press Enter. PDF SunPass FAQs - Escambia County, Florida Find out how we combat fake reviews. In order to renew your registration you will need to pay any outstanding tolls as they might have your registration on hold. This duplicity must have been known a long time ago when they composed the well known song: " OHM, OHM on the range.". I used their website to enter by bank account information and pay the balance. Ive just recently paid my debt to MDX and they had since released the hold on my tags. Of course it is impossible to reach a human with SunPass with their "customer service" phone number. Hello Jennifer. eTags is a car title and registration company, for Sunpass information better to visit their website. A lot of these toll areas cover SunPass but you should take care in distinguishing the lanes. However, when i go to register the car for my transponder, it says the plate number is already registered to another sunpass account Im not really sure what I can do about this. Complete incompetency going on at Florida Dept. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Is there any programs that will permit one to arrange payment arrangements and lift the stop registration? the license plate number is not on the account. Perhaps you can call the car rental company youre thinking of renting the vehicle from, let them know you have outstanding toll fees, and ask about the rules regarding that. Perhaps the other person hasnt register the car on their name. I have deleted all my vehicles and wish to return your transponder. If Sunpass couldn't recognize your tag, they'd issue a fine or send a toll by plate. I dont but cant get the issue rectified as they keep sending automated responses that dont address the issue. After years of using SunPass, I am so excited to have some customer service & better communication with E-Pass! Too many Florida drivers confuse E-Pass and MDX passes with SunPass. Customer service is nonexistent. While some collectors will save this issue as a PNC5 and no shorter, others may choose to save it as a PNC11 so that the stamps of the same design with and without the plate number are represented. Total fraud and rip off !! ETAGS AND THE ETAGS LOGO ARE Bought a car a few months ago, with a new license plate, now im trying to put a sunpass transponder but it says "plate number is already associated with another SunPass account", Scan this QR code to download the app now. Nothing sends a message like hitting someone in the wallet! Sunpass plate number is associated with another sunpass account. I was told the investigation would take 2-3 days and at that time I would receive an email with the findings. If you dont pay your outstanding toll fees, the DMV may put your registration on hold which deters you from renewing your tags. SunPass customers are required, according to the customer agreement, to check and update their account information frequently and to make sure it is correct, said Sonyha Rodriguez-Miller, Floridas Turnpike spokeswoman. When will they respect the costumer on the line phones and empty their wallet? I have had SunPass for years & switched to a SunPass Pro over a year ago. If used, the plate number must be identifiable and not be obliterated by the postmark, although many precanceled issues, in order to show their proper use and to be collectible, should not receive any postmarks. I may offer to give up the plate and get another since the state already made that offer to me. Toll-by-Plate 1-888-824-8655 Website: www.tollbyplate.com Reddit and its partners use cookies and similar technologies to provide you with a better experience. I opened a dispute as I am 100% sure this was not a case of insufficient funds. I had a joint title with an ex and in april transferred the title to their name only. var sa_interval = 5000;function saLoadScript(src) { var js = window.document.createElement('script'); js.src = src; js.type = 'text/javascript'; document.getElementsByTagName("head")[0].appendChild(js); } if (typeof(shopper_first) == 'undefined') saLoadScript('//www.shopperapproved.com/widgets/testimonial/3.0/13967.js'); shopper_first = true; 2021 ETAGS.COM Waited 4 days for a"call back ' which they offer you as if it is a viable option which it is not, I still have an unresolved issue and no way to resolve it. You will wait over 2 hours to get to speak to someone. We are driving to Orlando next week. Since youve already use our online service, please contact us at 1-800-633-5332 or send us an email at support@eTags.com for more specific information about your renewal request. Entering wrong information when updating SunPass account can be a Is there somewhere I can look or someone I can speak with who can provide the details of how much money is owed to clear the registration? For a better experience, please enable JavaScript in your browser before proceeding. Any solutions? Disfrute de la comodidad de manejar su cuenta de this app en cualquier momento, con solo descargar la aplicacin e iniciar la sesin utilizando el mismo nmero de cuenta, nmero del transponder o nombre de usuario y PIN establecido para el manejo de su cuenta en lnea. If I buy a car and the person I bought it from has unpaid tolls on the car will I be able to get a new registration? I can't even log onto the site-- it says I need to attach to a logon session-- but there is not a button for that and resetting the password does nothing. The car was later totaled and junked. What if you have a vehicle that has a plate that has toll fees that needs to be paid. Entering wrong information when updating, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Entering wrong information when updating SunPass account can be a costly mistake, People are hurting: With so many flood-damaged homes, money is on the way to help, Photos: Best and worst looks from the 2023 Met Gala, Seaweed mass hits record-breaking size in Caribbean as it heads to Florida and Gulf, First Republic Bank seized, sold in fire sale to JPMorgan, Do Not Sell/Share My Personal Information. I purchased a Sun Pass transponder June 7 to be mailed to me. External web sites may have privacy and security policies that differ from those at SunPass.com. Terrible customer service, they clearly hate their jobs, maybe their own life. Reach out directly to SunPass via Justuseapp. If I have still Owe sunpass money on a truck that I gave back to the dealer and is no longer registers to my name will I be able to register a new vehicle on my name ? Every year they start charging statement fees, even if statements are NOT requested. How to Cancel SunPass Published by FL Dept. Hello Elle. I am trying to look up my account on MDX so i could pay my fine but it says no record found. We also ensure all reviews are published without moderation. i have now paid the tolls. Account number:79850932. this app is the Florida Department of Transportation's innovative Prepaid Toll Program. I had to repeat my self several times, hopes that she would get it right. To change your vehicle or license place information on the website, log in to your SunPass account, click "Transponders and Vehicles", then click "Edit" on the Vehicle section. I bet you wait for epass for under five minutes and Sunpass takes over ten. Hello James. You could check the status of the vehicle by running the VIN number and find out whats going on. Failure to pay any of these Florida tolls will result in higher fees in the future. Im trying to figure out how much I owe for sunpass so I can pay it ,so I can renew my tag. Call Us . The problems this could cause are nearly endless. Please check with your car rental company on their toll transponder or Toll-by-Plate policies. Hi there, as the title says, i cant register the car cuz it wont let me. #030745020110. Again yes. I have a high balance, and my registration expires in 4 days, but I dont have the money to pay all my tolls right now. Make sure youre up to date with any payments and frequently double-check your accounts. Copyright 2006-2022 Tesla Motors Club LLC. I tried to activate my sunpass and it says my tag is associated with another account. Somebody should call the police or file a lawsuit against them because this is just stealing money from customers and this are millions of US dollar. If the license plate is not in the SunPass system, a Toll-by-Plate invoice is sent to the address on the registration of that vehicle. Seriously, government out of control!!! But when i check my registration it clearly states it has a hold becaise of un paid tolls through MDX. Shared Balance allows customers with multiple I-PASS transponders on one account to share the funds from one account balance. Removing card details from SunPass if you subscribed directly is very tricky. Click the SunPass (subscription) you want to review. Nobody remembers seeing that plate prior to my car coming in. Hello, Im doing my first tag, but I have been using many different paper tagand I ow a lot of tolls, will that hold my tag. I contacted my bank to ask if they saw any history or attempt of this transaction and they did not. Can I get a new plate and pay the fees for the other vehicle after? Cancel the SunPass subscription directly from your Justuseapp dashboard. It depends on the status of your license. 5. Although it costs a few dollars to order, it works for virtually every toll east of the Mississippi River that accepts E-ZPass or Florida SunPass. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Double check that your address is correct and SunPass payment information (your credit/debit/checking numbers) are up to date. I bought a car, purchased sunpass amd later accumulated toll debt. Toll-by-Plate Frequently Asked Questions - Tampa Hillsborough Toll invoices are due in full within 30 days and can be paid online at www.thea-tolls.com. When I try to call in the mistake, they start the "recorded voice runaround" designed to go in circles for 30 minutes without ever connecting you to a human. There is customer service. Distracted Driving and the Dangers to Road Crews, Tampa Hillsborough Expressway Authority Selects Firm for Real Estate Advisory Services, South Tampa Neighbors Choose Pickleball Courts and Farmers Market in Addition to Bay to Bay Dog Park Design, THEA Projects Add Vision Zero Initiatives. I spoke to my daughter today and she paid the tolls today, here us my question. Payment to the collection agency is due within 30 days. SunPass It's only $2 or so per crossing I believe. Its possible theyre being sent to a previous owner. Related: Do I have to go into dmv with the printed email receipt to be able to renew my tags? This is the user agreement. Previous post Next post 5. I do have money left on my account. **Pricing data is based on average subscription prices reported by Justuseapp.com users.. If payment is not received within 30 days, you will receive a second invoice in the mail, which would include all of the charges from your first invoice PLUS any new tolls youve acquired since that bill (plus a new administrative fee) and you have 30 days to pay the new total. Do I have to repay? Instead, contact this office by phone or in writing. Open your GooglePlay app and goto the menu. Today, 1/14/23 approx a year later, out of the blue I got an Invoice for tolls covered by my SunPass. Hello Dennis. SunPass Update vehicle information. If try to set up new account I get this when i add license plate--this plate attached to another account. Rating: 1.6/5 Votes: 997 Cancellation policy: Very Easy to Cancel VERY EASY TO CANCEL Jump To: The web site you have selected is an external site that is not operated by SunPass.com. Click here to check on their contact details. Very few websites allow you to remove your card details. Tesla Motors Club LLC (TMC) is an independent enthusiast organization and is not affiliated with Tesla Motors, Inc. or its subsidiaries. of Transportation/SunPass on 2022-11-29 We have made it super easy to cancel SunPass subscription at the root to avoid any and all mediums "FL Dept. What is my next step to receive my registration? After the image is captured and matched to a toll location, a search is completed on the vehicles registration and an invoice is sent to the address on file. It is printed in the selvage or border of a pane of postage stamps. Hello Valeria. Bought a car a few months ago, with a new license plate, now im trying to put a sunpass transponder but it says "plate number is already associated with another SunPass account" r/orlando SunPass (little) scam