The consent submitted will only be used for data processing originating from this website. The value of this merger is in North America. We compare only safe & secure primary and secondary marketplaces. This is fair, considering that you wouldnt be The CMA is also concerned about the countdown clocks that hasten customers into a transaction before theyve digested the small print. Digital Minister Margot James told BBC Radio 5 live that if fans had to use a secondary site to buy tickets, "don't choose Viagogo - they are the worst". There are complaints. The Most Comprehensive Viagogo Review Online. Given what had occurred with GES SL, it all appeared highly dubious. Been sold fraudulent tickets twice. Can I find the tickets that Im looking for on Viagogo? @viagogo I bought 2 95 tickets, the invoice said it was a 110 ticket. Although they are still the biggest, they have arguably lost the title of best. The Derby was held on May 7, 2022. keywords. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In order to reach their main UK customer service: Contact them through a designated Viagogo email for existing orders: You can also send them a message through your account if you have an issue with your order. In any case, whenever you do have issues, in order to get a refund from Viagogo make sure to request a written confirmation from the venue and keep a receipt of the new alternative tickets that were purchased, this will help you to prove your case during the refund process. Long story short, Viagogo is legit. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. Pop-ups, notifications in giant red letters and queueing systems to keep you waiting have all been implemented to convince you to buy from them. customers not getting any refund at all. It is great for getting tickets to high profile events, but you will be paying above face value for your tickets as a result. In short we dont want to lose out on something that we will like, such as popular football tickets. Unfortunately, the good stuff seems to stops here for Viagogo. they send invalid tickets), they will not be paid.In addition, we register payment information for all sellers and are able to charge a fine if issues arise with their tickets. If there are any issues with the tickets (e.g. Viagogo for a good part of the past 10 years has been the largest and most secure marketplace worldwide, but unfortunately, in recent years there is a change in the sentiment towards them. Those are resellers. Prefer this to be honest. Is Viagogo a scam? - Holiday Travel Forum - Tripadvisor Best Sports & Events Ticket Sites Reviews, Available globally with regional websites. If we were to look instead just at one-way tickets departing on May 7, we'd see that they cost $150, or exactly half as much as the round-trip. He used to be a journalist and author, before making the inevitable leap into PR. A substantial figure, yes, but considerably less than the 2.5bn market value claimed by viagogo and StubHub. The CMA, in particular, have been provided with extensive evidence of large-scale fraud, theyve witnessed test purchases where fraud was openly committed, as well as what appear to be overt breaches of the law. on their top sellers locally and globally to find a popular event to attend. No problem though\u2026.I already had the proof.". In most cases, you will get the tickets a week However, rather than act on this evidence, their repeated response has been to roll out a confused and Orwellian PR statement: The CMA takes any allegations of breaches of the court order secured against Viagogo very seriously and will not hesitate to take action, including court action if necessary, if we find that Viagogo is failing to meet their obligations under the order. Despite their negative reviews, they are still one of the largest online ticket vendors in the world and most likely to have the tickets you are after. Here's where our staff is dreaming of going in 2023. #viagogobignono, #Africa wake up! In that case, they might require you to provide them with a proof that Which is cold comfort, since prices seem so much higher than they were during the . This proposed divestment was also hardwired with a crucial caveat: whoever bought StubHub International would have to run it as an uncapped resale site and in direct competition with viagogo. Why The Controversial Viagogo Purchase Of StubHub Is 'Bad - Forbes Compounding this is the fact that, in the UK at least, the business of ticket touting is getting much tougher. The show in question is Metallica with Slipknot, in October, at one of their Australian stadium dates. In the US, StubHub is an absolute juggernaut. We and our partners use cookies to Store and/or access information on a device. Founded in 2006, the platform is still one of the most popular sites for exchanging and reselling tickets for a wide variety of events. You can often score great deals that way, too. I strongly suspect that this context explains viagogos dogged support of phantom sellers like the Ryan & Jacob Corporation. ", "Purchased tickets to the 2022 Kentucky Derby. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Out of desperation to divest StubHub International, viagogos listings have been artificially boosted creating an illusion that the site is laden with tickets, and that the uncapped secondary market continues to boom. A Few Pro Tips on Buying Tickets From Viagogo. Together, they frequently accounted for up to 80% of the sites listings at major UK festivals, while Ticketing Expert LTD was touting tickets at literally thousands of grassroots events in the UK and Europe. Viagogo ticket reviews UK show some angry customers not getting the guarantee they were promised, and not getting enough help or care from their customer service support. viagogo Tickets - Apps on Google Play More demand for fewer seats is the classic formula for increasing prices. A flight to Las Vegas or Kansas City doesnt normally cost $700800, but we are routinely seeing prices like that these days. However, rather than an international ticket touting ring, he was greeted by two confused and unsuspecting pensioners neither of whom knew anything about secondary ticketing or viagogo. What Viagogo are doing here is employing a rather well-known sales practice, known as the scarcity tactic. Visit Website Write Your review Tell us how Responding to Sharis allegations, a viagogo spokesperson claimed Sofia Wagner, H.E. Why is flying in the summer so expensive? Cheap flights can be scarce ", "I wouldn\u2019t even give this company if thats what you can call them 1 STAR. Over 2.5 million fans each year trust us to help them get the best deal on tickets. Planes are filling up and tickets are very expensive - CNN I haven even read that a Baron is associated with this company he really must be having a great laugh at us easy prey. Viagogo accused of listing non-existent tickets on behalf of seller Made at least 30 phone calls to Viagogo and their response was that I would get the tickets in time for the event. You can search for upcoming events by a number StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. If customer responses are anything to go by, there is definitely some major improvements that are needed for Viagogo to reach a reasonable quality of customer support. market. They also offer e-tickets for an easy delivery method, all but guaranteeing that you will get your tickets on time. Learn how your comment data is processed. Viagogo tout a 100 % money back guarantee should anything go wrong with your ticket, as well as professional customer support. ticket vendors worldwide as they take pride in their competitive prices, This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. Filtering what is happening in music to save you time, money and effort. All rights reserved, Is Viagogo Reliable? If this is the true state of affairs, then the whole sorry saga raises a bunch of uncomfortable questions, not only for viagogo who, under Section 92 of the UKs Consumer Rights Act, are duty bound to report criminal activity (such as fraud) to the police but also for investors, regulators and enforcement agencies. I remember back in the day standing in line for tix at the venue before online ticket sales started. When our tickets were not provided they refused to provide a refund . "So not as many people are flying as there simply aren't so many seats. What this means for customers is that Viagogo is not bound by any sort of UK or even EU regulations that have been designed to keep consumers safe. You've paid Viagogo so it's on them to try to help, but of course they aren't actually supplying tickets so it can get a bit messy. All rights reserved. Often, the priciest tickets don't sell . Would you like to add a photos or videos? they send invalid tickets), they will not be paid. Shocking. If the less profitable parts of StubHub can be jettisoned, then so much the better especially if viagogos dominance isretained in the UK and other territories. Die Platzierung ist natrlich viel schlechter. At the time of writing, the Ryan & Jacob Corporation is by some distance viagogos biggest supplier of extortionately-priced music tickets, not only in the UK, but also in Ireland, France, Germany, Spain, Italy, Luxembourg, Sweden, Switzerland, New Zealand, Australia and many other territories. Viagogo as a company is currently based out of Switzerland, which is a known tax haven for companies. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Like any other resale marketplace, the prices This story is flagrantly wrong. Out of desperation, I found the tickets I wanted on Viagogo for a little bit more than what's advertised on Ticketmaster, and the e-tickets got sent to my email successfully. is an internationally known broadcaster, interviewer, writer, consultant, blogger and speaker. Even more bizarre were the listings for Ticketing Expert LTD. As already highlighted, this untraceable company had previously declared itself registered at a non-existent UK address composed of a road in Oxford, a town in Devon and a postcode near Crewe. The options will pop up and you can choose what you were looking for. However, it has still failed to respond to the CMAs demands that it identify sellers, make clear the face value of tickets and warn customers that some venues do not accept tickets from secondary ticket websites. I cant wait to see what they put together for this venue, Your email address will not be published. Why are Viagogo tickets so expensive? If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise.