I can't register my test, what should I do? I cancelled my order before despatch but chronomics still I sent the first set of tests. Chronomicss engineers turned towards Amazon Rekognition Custom Labels, a feature of Amazon Rekognition with AutoML capabilities. Kindest regards,NiciaSocial Media Department. As soon as you book your holiday, order your test package from Chronomics. Hi Andy, Thank you for your lovely feedback. All rights reserved. If you could come back to me, it would be greatly appreciated. We know its confusing and hard to keep up with so we recommend checking the UK Governments Foreign and Commonwealth Office website for the most up-to-date advice and restrictions for the country youre travelling to. Sign up for a free account. Your pre-departure test will arrive within 1-3 working days. All 3 tests were negative and we were able to upload photos of the results on 2 of them but the 3rd one wouldn't upload. . We are really glad to hear that you managed to change your password and get it resolved.If you need any further assistance, please don't hesitate to contact our team here: https://help.chronomics.com/contact-us and we'd be happy to help. Chronomics does not provide medical advice, nor directly administer any diagnostic medical tests, prescriptions, or other healthcare interventions. I'm so sorry to hear of any issues you had whilst trying to register your test. I had to email their support email as the contact form doesn't have the appropriate options to select. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. The DetectCustomLabels API is used to detect the labels of a supplied image during inference. Find out how we combat fake reviews. :-). Anyone can write a Trustpilot review. Where I can find more information or help? Again they received and signed for them. Apart from the cock up with TUI's very poor communications (with just about everyone concerned) regarding when our booking numbers appeared on the 'Chronomics' system, everything went to plan. To find out more, please read our A year on, I get an email saying that I had been 'subscribed' to a service that I did not receive or want and money would be taken from my account. Wow Care. Had a panic and rang Ambassador to be told It was on cassette. Yes. no way of contacting them directly other than a form on their website for them to contact you, searched for a number and the one I found is a digit too long and not in use. Our products can be used internationally: we generate results and certificates in the format accepted by different local authorities. With Amazon Rekognition, we were able to get a highly accurate model in 34 weeks as opposed to spending 4 months trying to build a custom model to achieve the desired performance. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. It was observed that this improved the performance of the model. Tom Stubbs Partner. The website is simple to use, and they consistently offer top-notch customer support. Disclaimer. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. Once youve got one, confirm it with us and well automatically generate a certificate to travel in your Chronomics online dashboard. Fit-To-Fly COVID-19 Test for TUI | Chronomics Last year took ages to contact anyone to order an epigenetics test. Kindest regards,NiciaSocial Media Department. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. My Kit ID wouldn't work, so I contacted Chronomics via the form, not expecting it to be resolved in time for our sailing. Chronomics Emergency Contact Number MoneySavingExpert Forum 1 . Pashmeen Mistry is a Senior Product Manager at AWS. If we can be of any assistance, you can always get in contact with us and a member of our team will gladly provide assistance. I'm sorry to hear of any issues you had when trying to register. No credit card required. By setting a threshold on the confidence score, we can filter out predictions that have a lower confidence. Read Customer Service Reviews of chronomics.com - Trustpilot The services, bio-infrastructure, test kits and test results are not intended as a substitute for any medical advice or professional judgement of health status. Rates are approximations. I have requested more information regarding your order with us and I'd be happy to help resolve any ongoing issues. I eventually made contact (over the phone) where i came across 'Ryan' who was a fantastic help digging me out of a hole which could have ruined my holiday. 2023 Trustpilot, Inc. All rights reserved. Kind regards,Tyhttps://help.hurdle.bio/contact-us - Please use this link Ronald if you do need any further assistance. Do you have a travel story to share? Close. No tel number available to resolve problem. It should only take a few minutes to do this. Hurdle is a trademark of Chronomics Limited. Pop into one of our TUI Stores and let our Travel Experts help tailor-make your perfect getaway. Hi Clare,Thank you very much for taking the time to leave us such a positive review. In this post, we share how Chronomics used Amazon Rekognition to automatically detect the results of a COVID-19 lateral flow test. Tom Stubbs Partner. I printed them out on my printer instead of keeping the details on my phone, but that was my choice. Reply from Chronomics. It has already processed millions of tests through this platform and delivers a high-quality diagnostics experience. Ambassador had help line for people. why isn't the testing done the same way as NHS, so much easier as I don't have a smart phone. Step 1: From your homepage, click on 'Covid & Immunity' in the navigation bar at the top:Step 2: Then find the 'upload photo result' link under your registered test. "You can't get in touch with them, there no number you can get hold of," the 27-year-old told The Mirror. Hurdle | 9,816 followers on LinkedIn. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. The following chart has the distribution of the confidence scores of the predicted labels for the images. Wishing you all the best. . Register your kit using the following link Register Kit. About us - Chronomics When not occupied with machine learning, he can be found taking a hike, reading a book or catching up with sports. Would-be holidaymakers have told of their frustrations at ordering the kits through government-authorised providers Chronomics, which TUI has teamed up with. 1 St. James Ct, Norwich, Norfolk, NR3 1RU, United Kingdom. After training images are provided, it can automatically load and inspect the data, select the right algorithms, train a model, and provide model performance metrics. 2 replies 399 views AnnOyd_2 Forumite. Horrendous!!! Types of numbers you need to know and where to find them. This number is unique to each test. That's great to hear that Ryan gave you fantastic service! And, its not just TUI holidays on the cards either. For PCR tests, this can be found on the test tube. Best wishes, Nicia. Try for free at rocketreach.co . I'm so sorry to hear of the issues you have experienced, and can assure you our intentions are to always give the best customer experience, and I am sorry this hasnt been the case in this instance.I can confirm, looking at your recent contact with us that the issue has been rectified, however I have sent you a follow up email with further information regarding the circumstances of your query to help you further.Wishing you all the best. After much frustration in trying to find out why my test hadn't arrived, I got my money back. I presume yours will be tomorrow then? ATOL protection does not apply to the other holiday and travel services listed on this website. Hi Joanne, I'm sorry to hear of your experience Joanne, unfortunately from your name left against your review, I am unable to identify any previous orders created, in which I require to obtain contact history.We do always email all of our customers back and our contact centre is open from Monday-Friday 09:00-18:00. We also ensure all reviews are published without moderation. Please make sure, if there are multiple users, that the correct one is selected at the top of the screen below. Thank you for leaving us some feedback.We are delighted to hear of the great experiences you have had with our company, I will certainly pass on your kind words to our customer experience team! This website will provide you with information on the protection that applies in the case of each flight before you make your booking. These images are to be classified as positive, negative, or invalid, corresponding to the outcome of a COVID-19 test. Would-be holidaymakers have told of their frustrations at ordering the kits through government-authorised providers Chronomics, which TUI has teamed up with. San . Ours arrived yesterday for a Sunday flight. Kindest regards,NiciaSocial Media Department. The main challenges with the dataset were the following: To create a high-quality training dataset, Chronomics engineers decided to follow these steps: Image augmentation was performed using Albumentations, an open-source Python library. This means that we may include adverts from us and third parties based on our knowledge of you. Chronomicss platform enables providers to seamlessly implement at-home diagnostics at scaleall without sacrificing efficiency or accuracy. {{ userNotificationState.getAlertCount('bell') }}. Chronomics was founded in 2017, by five friends from scientific and technological backgrounds. PLEASE NOTE: If youre having trouble registering your test due to Kit ID/Barcode issues, please ensure you're using Google Chrome to register your kit. Mobile phone/tablet users. Master of Molecular and Cellular Biochemistry (Biochemistry and Molecular Biology), If you're not automatically redirected, please click here. Couldnt find the code - after 9pm ins of searching and inputting wrong ones we opened the cassette and finally found it. Quick results within minutes. Heres a link to it:https://www.gov.uk/guidance/travel-advice-novel-coronavirus]. Your result may not come in at the same time as others who've submitted . Read Customer Service Reviews of chronomics.com - Trustpilot Others Named Tom Stubbs. This can be found on the outside of the box the test is delivered in, or on a label stuck on the plastic bag that has the test inside. As always you can unsubscribe at any time. Hurdle Knowledge Base Kindest regards,NiciaSocial Media Department. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through . If you need anything else, please don't hesitate to get in touch with our team here: https://help.chronomics.com/contact-us and we'd be more than happy to help! Hi Andrew,Thank you for your feedback.I'm so sorry to hear about this, I can assure you I am here to help you.I have asked for more information regarding your order on an email, if you could come back to me with your details, I can get this looked into.Again, my deepest apologies for your experience and I'll look forward to hearing from you soon.Wishing you all the best.Kind regards,Deborah. 2017-2023 Chronomics Limited. These synthetic images were added to the original images to create a high-quality dataset. Chronomics, Ltd. employs 111 employees. 14 May 2022 Don't use Chronomics. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We hope you have a great Christmas and wishing you all the best for 2023! Contact information (email address, postal address, telephone number) Log on credentials when you create an account with us (e.g., user ID, password) Sex assigned at birth Date of birth and age in years; Your physical location in terms of city and state or province and country; Type of diagnostic or wellness test prescribed for you or sought by you Outside of work, Pashmeen enjoys adventurous hikes, photography, and spending time with his family. I ordered my fit to fly tests weeks in advance of my trip. . Chronomics refund MoneySavingExpert Forum Can I use the Chronomics test to meet entry requirements in other countries? . there no number you can get hold . Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test . Chronomics contact details? This is only required during registration, whilst completing your test. Integrated R&D. Global coverage. 13 Posts. Our Rapid Antigen test kits usually give you a result in just a few minutes. I've ordered a number of things from them, and I've never been let down. We use dedicated people and clever technology to safeguard our platform. (If this link is not shown here, the photo . 5 free lookups per month. I'm incredibly sorry for the negative experience you've had. If you need to contact us for help, please provide images of your barcode/Kit ID where possible. Confirm you are entering the correct details. Global government advice and entry requirements for countries across the world are different and can change at short notice, due to the evolving nature of the pandemic. We can assist you in many ways when you visit one of our TUI Stores. Best wishes,TyService Desk Manager. How do I log in to my account? - Chronomics "Lateral flow test for our return journey was delivered in the post two days before we left the UK and we brought it with us - its all been very easy and well organised," she said. Nicholas Werner Current Workplace . Hi Paul, Thank you for your feedback. No credit card required. Clear instructions please. Cookie Notice. Up to 5 No number to ring chronomics. . DO NOT USE THIS COMPANY. I would understand if I had sent the email to the wrong address but I used their online contact form and have still been ignored. This was the 2nd time this year using chronomics. Genome Biology March 28, 2017. Kind regards, Deborah. I started to doubt I would be able to make it to the airport on time!Part of the problem was my fault. Please do not hesitate to contact us if we can help with anything else.Kind Regards,Ana. Chronomics Emergency Contact Number. Go to chronomics.com Contact us; Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test . A threshold of 0.999 resulted in an accuracy of 99.87%, with 27% of the predictions discarded. Search. 2 weeks later I then received the return flight tests. Tests not dispatched. 3 of us in total and done around 10am. 10 August 2021 at 9:27AM in Coronavirus travel help & info. Find Chronomics Ltd in London, SW19. Newbie. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. HQ Phone +44 7970727222. This is to ensure we keep your information secure and comply with government regulations for data protection. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. I'm terribly sorry for any inconvenience caused. Here are 8 tips for writing great reviews. *Ask in store for further details. Chronomics detects COVID-19 test results with Amazon Rekognition Custom Working out how much spending money to take away with you can be difficult. Help Center Go to chronomics.com It took me hours (literally) to get the whole thing done. Kind regards,Ty, I had a COVID test kit that had part of the test missing.I expected to have to use a list of options on line which probably wouldn't have had the answer.Contacted the centre by email and almost immediately Sam Hodge came back with the solution.Really great service, Hi John, Thank you very much for taking the time to share your experience with us. Replies to negative reviews in < 24 hours. Mobile Number (***) ***-**** Engage via Mobile. Get 5 free searches. Eg, ABCD not abcd. We are due to fly back to UK Friday so did our tests today. Very impressed. Hi Ronald, Thank you for your review, I am sorry to hear you had difficulty locating the required barcode number. Funding. You hide behind emails no phone number to contact you dont answer emails just appalling. hurdle is simple and easy to use for a learner, has all the tools a trainer would need and Find contact details for 700 million professionals. Were specialists when it comes to our products and the Worlds most sought after places, Were enthusiastic, professional and passionate about Travel, We understand every Customer is different and we are able to give you a personalised service to help you find your perfect holiday, Book your dream holiday; from beach escapes, City Breaks, skiing holidays, weddings, UK breaks, Tours or Lakes & Mountains getaways we have something for everyone, Were Cruise Experts, with Marella you can sail to over 120 destinations or what about trying one of our new TUI River Cruise holidays setting sail on some of the most beautiful waterways in Europe, Whether you have booked a holiday already in-store or on our website we can assist in answering any questions and queries you may have we can also help you amend your booking, Whether you are travelling for business or for pleasure, we'll make sure you can get the Just use our holiday budget calculator to give you a guide! Click here for information on the upcoming Bank Holidays. TUI Store Finder | Find Your Local Travel Expert | TUI.co.uk Our Services and Results Are Not a Substitute for Medical Judgement. "Probably about the worst (experience) ever because there is absolutely zero contact from them. I then sent the tests back (unused and tracked by the Royal mail). Hi Tony,I hope you are well. Address. After being contacted by the Mirror a TUI spokesperson said Lucy and Ali would be refunded. "I contacted Chronomics for a refund, this was over 2 weeks ago," he told The Mirror. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through the process of registering my covid test a process I found pretty awkward and impossible without his help. Seems a while now, but in Feb / March 2022 in structions detailed by Chronomics for me were complicated. Confirm you are entering the correct details. Eight holiday destinations tipped to go on green list tomorrow - Covid rates compared, Ryanair passenger attacks woman on flight in row over facemasks before being dragged off, Devastated family pay tribute to 'gentle giant' rugby player, 24, killed in mass stabbing outside nightclub - after EIGHT men and women knifed in frenzied attack, Man, 49, who got trapped in adventure centre indoor cave dies of his injuries, British gardeners are being warned not to mow their lawns during May and June, Marcus Rashford hailed as "a gent" for rescuing Aston Villa Women's star on night out, Sky Sports commentator Martin Tyler accused of 'racist' comment about Son Heung-min, British star judge of MasterChef Australia Jock Zonfrillo found DEAD at age 46 - as Gordon Ramsay and Jamie Oliver lead tributes, 10 money changes coming in May - including 200 energy help and Tesco delivery shake-up, Antiques Roadshow guest stunned by true value of diamond brooch she thought was FAKE, Doctor Michael Mosley shares 'anti-ageing' foods to eat daily for a longer life, Lidl makes a big change to 30 of its stores - with a nationwide roll out planned, Denise Welch says she would rather pledge allegiance to Harry and Meghan over King Charles, Helen Flanagan unveils dramatic new look in plunging all leather get-up, Subscribe to Daily Mirror and Sunday Mirror newspapers. We offer a range of travel money services, including foeign currency, our Multi-Currency Travel Money Card and buy back guarantee. We are always looking to improve, so we will use your feedback as a suggestion to find new methods and channels for all of our customers to be able to register and use our products. We do not store credit card details nor have access to your credit card information. You was able to solve my problems with an immediate response which is very rare these daysI cant thank you enough for this great service, Hi David, Thank you very much for taking the time to provide us with such a positive review, if we can ever be of any assistance, don't hesitate to get back in contact. (If this link is not shown here, the photo upload was successful): Step 3: Continue the registration process from the screen pictured below: Step 1: From your homepage, click on 'Covid & Immunity' in the bottom left of the page: Step 2: Then find the 'upload photo result' link under your registered test. See Travel Aware page - for travel advice from TUI. If you are sure you are entering the correct information and are still having issues registering your test, you can get help by contacting us using this form and provide images of your barcode/Kit ID where possible.PLEASE NOTE: Your test needs to be registered before returning it to us. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. https://help.hurdle.bio/contact-usKind regards,Ty. The Chronomics, Ltd. management team includes Tom Stubbs (Chief Executive Officer), Toby Call (Co-founder, Research and Innovation), and Alexandria Arbuckle (VP PeopleandCommunity) . I can't thank you enough in advance and I'll look forward to speaking with you soon. TUI customers have been slapped with bills for coronavirus tests they can't use after their holidays were cancelled. UK Government approved. I have passed on your kind words to Ryan! Our tests are also fully UKCA and CE marked in accordance with UK and EU health, safety and environmental guidelines, and we are partnered with various providers who are FDA approved. Were cruise experts, too. The Mirror has contacted Chronomics for comment. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. Disclaimer. Founded in 2017, Chronomics, Ltd. is a UK-based biotechnology company founded on the use of . Call us on 0203 451 2688 or visit one of our expert Travel Advisors find your nearest TUI Store, Our top deals tailored to you, straight to your inbox >Sign up for offers. Types of numbers you need to know and where to find them - Chronomics RebelBio and SOSV are the most recent investors. When TUI cancelled the holiday, because the destination was still classified on the amber list, the single mum tried in vain to stop the tests coming. Pre-departure rapid antigen COVID-19 test for international travel. Hi Ceri, Thank you for your lovely feedback. Click here to return to Amazon Web Services homepage, Use Amazon Augmented AI with Amazon Rekognition, Getting started with Amazon Rekognition custom labels. Others Named Tom Stubbs. Get Tom Stubbs's email address (t*****@chronomics.com) and phone number (44798886..) at RocketReach. Poor customer service from a company that people needed at the time of Covid-19.Following on from contact from Ty, I have used the form supplied on the Trustpilot response and have still not received an answer. So whether you want to sail around the Caribbean on a Marella Cruise, or travel along some of Europes world-class waterways on a TUI River Cruise, weve got you covered. Jay Raois a Principal Solutions Architect at AWS. We hope you have a lovely Christmas and wishing you all the best. Instructions for mobile phone/tablet users. While the bargain service has slashed the price of testing for Brits wanting to get away, some have been stung after their flights were cancelled. Yes, you don't have to wait days for someone 'technical' to respond to you, our team understands knowledge bases, and your account, and we'll hand hold you through all your questions. TUI customers billed for useless tests after travel company cancels Learn about how you can train computer vision models for your specific business use case by visiting Getting started with Amazon Rekognition custom labels and by reviewing the Amazon Rekognition Custom Labels Guide. All rights reserved. I'll look forward to hearing from you soon. Or by navigating to the user icon in the top right. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through the . Our expert travel professionals across our UK stores are ready to help you find the perfect holiday. On our return I asked for a refund but I was just blanked ( not possible) you provided result which were late thats it. Pre-departure rapid antigen COVID-19 test for international travel. However, somebody emailed me within 5 minutes with a resolution.