0000021678 00000 n 14. Subject to paragraph 52 and subject as provided in paragraph 47.1 in respect of accompanied luggage and in paragraph 47.2.9 in respect of registered luggage, we are not liable for any loss or damage which you sustain in respect of lost, unclaimed luggage, luggage returned in whole part or other property. 0000140080 00000 n Conflicting labels should be removed or obliterated. 0000144744 00000 n Is there another countrys pass similar to Swiss Rail Pass? 0000225345 00000 n 0000139006 00000 n CAN I CHANGE MY MIND AFTER PURCHASE OF INSURANCE? You must also ensure that you comply with all relevant security, customs and immigrations requirements and the requirements of any other administrative authorities. Kitchen knives and household utensils.DIY tools such as screwdrivers, drills & hammers. WHO DO I CONTACT IN THE EVENT OF A MEDICAL EMERGENCY? 0000273644 00000 n Links to this website shall not be setup without the written consent of Eurostar International Limited. You may take one pushchair and one car seat per child on board at no extra cost and in addition to your individual allowance. 0000135951 00000 n In addition, a European online dispute resolution (ODR) platform exists to facilitate access to Alternative Dispute Resolution (ADR) for complaints. Yes. 0000269997 00000 n Once the bookings have been confirmed, reservations may not be changed. 1.3 You warrant that any registration information that you submit to us is true, accurate and complete. 25. You and your travelling companions must check in 30 minutes before departure and you may not be allowed to board the train if you do not do so. 0000019960 00000 n This agreement governs the terms of access to the entertainment and wireless internet service and associated mobile application (the app) provided by Eurostar International Limited (Eurostar, we or us) for use onboard wi-fi enabled Eurostar trains (together the service). Were closely following advice and requirements from governments, enforcement agencies and health authorities regarding Coronavirus (COVID-19) and continuously reviewing and updating processes and procedures accordingly. Simply follow our easy to use on line quotation and sales tool. Don't forget to check your spam folder if you can't find the email. In any event, our maximum liability to you for total or partial loss or damage to articles, hand luggage or animals is capped at the amount set out in Article 34 of the CIV and is subject to your providing us with receipts evidencing any loss or damage. 0000195585 00000 n 12. %PDF-1.4 % 0000119076 00000 n I recently purchased 2x tickets for my parents for a trip to Paris on the eurostar in January, costing around 120. Can I cancel and get a refund online? 20. 0000216381 00000 n (iii)Act reasonably do not use the service in any way that may affect the running of the service or network or other technology connected to it (for example, other users devices). All tickets offered under this promotion are non-exchangeable (i.e. 0000190953 00000 n 8. 0000136296 00000 n 0000271619 00000 n 0000071676 00000 n 0000124955 00000 n You agree not to use Eurostar International Limiteds website in any way that will violate or infringe any English laws, regulations or international treaties and that your use of the website will not violate the intellectual property rights of any person. Conditions on which tickets are issued. 20. 0000207259 00000 n FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, Cancellation, Delay and Luggage Insurance. 0000276772 00000 n You should draw any apparent errors to the attention of our staff or agents at the point of sale where you bought your ticket (or at another point of sale to which we direct you) as soon as possible. The cover for all other sections starts at the beginning of your journey and finishes at the end of your journey. 0000274378 00000 n If you can show differently, I'd be interested to hear. The Promoter of this promotion is: Eurostar International Limited: Times House Bravingtons Walk, London N1 9AW. Conditions of Acceptance of LuggageWe will accept the carriage of your luggage subject to: 43. However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. Single Trip insurance cover ends on the expiry date shown on your policy confirmation, or your arrival back in the UK, whichever is earlier. 0000411940 00000 n You dont have to travel by 30 December 2021, simply make your new booking by this date. . 17. 0000131085 00000 n Data ProtectionEurostar International Limited will retain details provided to us by you in accordance with our privacy policy which is available onwww.eurostar.com. If you are already on board the Eurostar train service, our staff may refuse to allow you to continue your journey on the Eurostar train service. 0000098135 00000 n Was this answer helpful? 0000457837 00000 n 12. 0000250894 00000 n Claim for meals, accommodation and other covered expenses if you experience unexpected delays. Eurostar cancellation insurance - Eurostar, Paris Traveller Reviews 0000213843 00000 n To make a claim visit www.azgatravelclaims.com 2. 25% of the value of the affected ticket. Can I cancel and get a refund online? Electronic tickets will be sent to your nominated email address or can be accessed via our website: www.eurostar.com. 0000196657 00000 n If you contact us less than 48 hours prior to your departure, we will assist you if you attend the Eurostar departure area but, in the event of multiple assistances booked for your train, we may not be able to guarantee you being able to travel on your booked train. 0000225177 00000 n 0000264816 00000 n Yes, if you live in the UK. You and your travelling companions are strongly advised to take out adequate travel insurance. 0000203293 00000 n The expiry date of your e-voucher is the deadline for redeeming it. 0000127538 00000 n 0000190769 00000 n Any reference in these Conditions of Carriage to a ticket includes a paper ticket and an electronic ticket unless specifically stated otherwise. For more details on what you can carry when you travel on Eurostar trains, additional levies payable and our registered luggage service please check our website:www.eurostar.com. 41. 0000135201 00000 n 27. Trip cancellation cover for Single Trip policies begins from the issue date shown on your policy confirmation. Travel insurance with Allianz | Eurostar 0000156468 00000 n ), which do not exceed 85cm in length, plus one small piece of hand luggage (handbag, small rucksack etc. 29. Members of staff will only carry luggage where you are eligible for special assistance. All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. WHERE CAN I FIND OUT MORE ABOUT THE POLICY COVER? 0000170064 00000 n If you booked at eurostar.com, you can cancel your trip and get a refund until up to 60 days after your planned departure - except on Netherlands routes. e-vouchers received for a cancelled journey are valid for 12 months from date of issue, and can be used to make a new booking before the expiry date indicated in the email you receive confirming your e-voucher. Hopefully this is posted in the correct section of the forum. The PRR incorporates the Uniform Rules for the Contract of International Carriage ofPassengers by Rail (CIV). When you are making a journey and have to change trainsIf you have to change trains on a journey you are making, you will be responsible for transferring yourself and your luggage between the trains and, if necessary, between stations. 0000160877 00000 n Contracts to purchase the tickets will be made only with the Eurostar distributor company and will be governed by its terms and conditions. The holder must return it and we may issue a replacement ticket . 0000172310 00000 n 3.2 You agree that you will stop using, or modify your use of the service if requested to do so by any employee or agent of Eurostar. 0000167344 00000 n Compensation is awarded if the cause of disruption can be . We reserve the right to retain all or part of your personal data or any data we collect from you and disclose it to a regulator, a court, or to a public body to comply with any regulatory, government or legal requirement. You will need to check in advance with the relevant national authorities in the country of boarding and destination. Limits on Liability and ExclusionsPurchase and payment for a ticket does not provide firm assurance that your train will not be subject to alteration, delay or cancellation but paragraphs 32, 33 and 34 and the PRR set out what we will do if any of these situations arise. 0000128800 00000 n Eurostar does not undertake to issue duplicate tickets to replace lost, stolen or mislaid tickets. Eurostar reserves the right to change these General Terms and Conditions at any time. See more. 0000132937 00000 n Compliance with Eurostars Instructions, Customs and Security Requirements and behaviour at our premises and on-boardYou shall not prevent our staff or agents from performing their duties and must follow all of the instructions given by our staff or agents, the station managers staff and the infrastructure managers staff. 11. From time to time updates to the app may be issued. 0000122325 00000 n Holiday Cancellation Insurance | Allianz Assistance UK All warranties, conditions, representations, indemnities and guarantees with respect to the content or service and the operation, capacity, speed, functionality, qualifications, or capabilities of the service whether express or implied, arising by law, custom, prior oral or written statements by Eurostar, or otherwise (including, but not limited to any warranty of satisfactory quality, merchantability, fitness for particular purpose, title and non-infringement) are hereby overridden, excluded and disclaimed to the fullest extent possible under law; and. 0000119766 00000 n You must hold a valid ticket throughout your entire journey, retain your ticket until leaving the destination station and keep it available for inspection at all times. The agreement between you and us. We may vary the terms of your cover and the premium rates at the renewal date. These must be stored in the luggage racks in the carriage where you are seated and any pushchair must be folded for storage. Eurostar will not be responsible for any passengers failure to comply with the above requirements. If you wish to use the promotional code for a child they will be required to travel at the adult rate. You can submit a claim up to 60 days after the date of travel. 9. ComplaintsAny complaints should be addressed to our Customer Care department in writing(for contact details, see our websitecontact-us/eurostar-contact-details?faq). 25% of the cost of the affected leg as a cash refund. Eurostar tickets are subject to availability, which may be limited. Generally speaking, licensed firearms are limited to shotguns and rifles for hunting and sporting purposes. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA . Details of recommended minimum connection times are published on our website:www.eurostar.com. Eurostars Access Rules, information on how to get in touch with the Contact Centre and other travel information for disabled passengers are published on our website:www.eurostar.com. 0000179854 00000 n 0000008030 00000 n 0000163599 00000 n petrol, methylated spirits, paint thinners. 2.2 Eurostar is providing this service to customers free of charge, and it is intended to support general web browsing activities and use of the trains pre-loaded entertainment content. Can I cancel and get a refund online? Group LeaderGroups must have a nominated leader. Our annual multi-trip policy covers you for a year but no one trip within this period can exceed 31 days duration. 7. Then book directly with Eurostar with no extra fees. You will receive an email to confirm the remaining balance. You can telephone Free Spirit on 0345 609 8864 or Since we incur costs in cancelling your travel arrangements, you will have to . If we do this, we will provide you with replacement tickets or receipts as appropriate. 11. Any kind of ammunition (of any calibre and in any quantity). 0000163243 00000 n In such circumstances a refund or exchange is only available where the ticket type allows and may be subject to exchange and service fees. 4. 0000249769 00000 n 60. 0000411247 00000 n You need a valid ticket to travel on Eurostar, 3. You can buy insurance during the booking process, or by clicking the link in your booking confirmation email. 0800 170 7704 quoting EST 1000 (lines open 08.00 - 18.00 Monday to Friday). If you wish to purchase a child fare you will need to refer to Eurostar points of sale. We will not make a refund for any such ticket (or portion), except where the loss, theft or mislaying is the result of our negligence. where claim forms can be obtained immediately via email or by downloading from the site. For customers outside the UK, call 44 (0)1233 617 575. Service and exchange fees already paid are not refundable. 10. If a ticket is withdrawn or invalidated by our staff or agents you will be refused permission to travel and/or continue your journey and no refunds will be issued for any used portion of your ticket. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). AWP Assistance UK Limited FCA registration number is 311909. Only 1 e-voucher can be redeemed against Hotel or Train + Hotel bookings. Get a Cash refund. TM. quoting reference EST 1000. There will be limited capacity available and the ability to make reservations will be subject to availability. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. 0000202542 00000 n Make sure you comply with the ticket gate closureand boarding time. 0000255556 00000 n 0000128070 00000 n Car ParkingThe conditions governing the parking of motor vehicles and bicycles are available for inspection at our stations where this facility is offered. If you bought your policy at the same time as your EurostarTM ticket, 0000191889 00000 n Coronavirus and Eurostar Services - Eurostar Help Centre 24. Please note that no booking fee applies for customer paying with Eurostar gift vouchers. Although missing out on your holiday might be disappointing, cancellation insurance can help avoid the further disappointment of losing all the money you've paid for it. 0000131489 00000 n In my opinion buying medical insurance for a train trip entirely within Europe is completely unnecessary. 0000148208 00000 n . 2.1 You are responsible for providing any hardware and software necessary for you to access the service and the compatibility of that hardware and software. If the new fare is less expensive than the original fare purchased, the difference in price will not be reimbursed. (Small folding pocket knives with blades under 75mm are the exception & are permitted). 2. Please wait at least 24 hours before making a claim - this will give our systems time to process . 0000039399 00000 n Mondial Assistance (UK) Limited FCA registration number is 311909. 0000220433 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance . Can I buy travel insurance with my tickets? - Eurostar Mondial Assistance (UK) Limited FCA . 0000200879 00000 n With Allianz, you can get 24-hour assistance for travel and medical emergencies, which can help with everything from lost passports to finding medical care. on . To the extent permitted by law, any disputes arising from your use of this website or any information contained in it shall be governed by English law and the Courts of England and Wales shall have exclusive jurisdiction. 13. 6. 0000258236 00000 n Do Naples-Milan trains change direction at Roma Termini? 2462001 is an Appointed Representative of Mondial Assistance (UK) Limited. 0000184960 00000 n 0000175087 00000 n Find separate cover which specifically covers repatriation back to the UK. Any exchange of Standard or Standard Premier tickets must be made before your scheduled departure time. Eurostar International Limited cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website. 0000152577 00000 n 0000224293 00000 n 0000274493 00000 n PDF Your cover details (14 day cancellation period) 08432 186186 Eurostar The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. Any specific terms will be clearly specified in the promotional code voucher, email or any other media used to advertise the promotional code. Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. 0000444982 00000 n Additional conditions for left luggageLeft luggage conditions are exhibited at stations where a locker or other facility is offered. 0000147686 00000 n 0000213126 00000 n You agree that your use of Eurostar International Limiteds website shall only be for lawful purposes and that you shall not use the website for the transmission of any material or information which is defamatory, obscene or in violation of trade secrets. 0000175271 00000 n 51. 5. Audit RequirementsOur staff or agents may retain tickets for audit purposes. Mondial Assistance (UK) Limited FCA registration number is 311909. 0000431248 00000 n If you lose or mislay a ticket (or a portion of a ticket) or a ticket (or portion) is stolen while it is in your possession we may issue a replacement ticket (or portion). 0000246806 00000 n Just buy a separate policy. The Conditions of Carriage which apply to your journey are those published at your date of travel. Wi-fi terms and conditions. What to do if we have to cancel your train. All explosives: military shells (including war souvenirs & relics), detonators, smoke cartridges, grenades, mines, explosive military stores, imitation devices, fireworks, flares, pyrotechnics. 0000207075 00000 n How to Get Eurostar Refunds | Step-by-Step Guide If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland.