0000066584 00000 n Stonewater Reviews | Read Customer Service Reviews of www.stonewater Featured review. I was offered a management move in November 21 the property in question needed a lot of attention. PDF A guide to making a complaint - stonewater.org ~ Matt, I was nominated Tracy to take me through my move in and any problems I had, she was absolutely amazing! I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. Stonewater Inc Reviews - Port Neches, TX | Angi I sent an email to Stonewater this year, but never received a response. No, Stonewater Inc does not offer eco-friendly accreditations. I have had it tested and were told that it has to be from moister getting into my attic. Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. Went through two people who appeared professional but they seemed to have too much other work that it took a few days to have them look at the bathroom. It took years to have a dangerous wall sorted out. I ask him if Stonewater had said who was paying for it. My virtual Property inspection with Suzan was really efficient and easy. %%EOF I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. I can see that it you have been trying multiple times to have your problems heard and resolved. We wish you well for your new home :). I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. 0000008059 00000 n Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. We will chase your complaints to see if there's an update for you on these issues. Hi Amanda,Thank you for this!Glad to hear you had a positive experience going through the process with Samantha. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Hi John, thanks for your review. Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. He got mad and came out of the attic and left to go get the right vent cap. Thank you for your honest review. The quick response from longleigh foundation approving my grant.Has I did have to chase stonewater over a 3 week period as they gave me incorrect email address to send my evidence through twice and I did not have knowledge each time that they did not receive this information about this. Your name * Your email address * Confirm email * I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! He said he would turn this in. We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! Can anyone help? . That means we manage over 500 homes on . But if something has gone wrongand we havent been able to put it right, you can make a formalcomplaint to us. Total mess of a company ! How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> Thank you so much for sharing that with us. The CCP will then meet and make their recommendations within 5 days of their meeting. The purpose of the Code is to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to make service improvements. Hello Margaret. Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes. Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. ~ Matt. Breaching data protection policies and staff still working from home with our personal information. At least our negotiations with the other housing provider has proved positive, fruitful and confident. What can I do? MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. Replies to negative reviews in < 24 hours. By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. I notice some mold on a couple of the rafters. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I used A Stonewater Inc to remodel my bathroom. What if I'm a Stonewater Legal & General customer? We have notified Fortem to fix the issue as soon as possible, they should contact you with a date. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. Give us a call, or request a free quote today. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Thanks Stonewater, for looking after my mum! A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. They must have a lot of work to do. Stonewater Inc is currently rated 4.9 overall out of 5. 0000001489 00000 n When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. Hopefully we can make this right for you and get this sorted. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Also d/b/a - Kitchens & Baths Unlimited. Tracey was very helpful throughout the process, she was efficient in completing the application form, and she was very kind. 0000014031 00000 n Thanks Kirsty. Stonewater is an extremely diverse company at all levels. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. Stonewater Roofing | Complaints | Better Business Bureau Profile MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. 0000003570 00000 n Family owned & operated. We aim to respond to all email queries within two working days. She made a successful case for us that was accepted! Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. Thanks for the review and feedback! Hi there, I am sorry to hear about the difficulties that you and your family have experienced, and I can understand your frustration and disappointment with the situation.We would welcome the opportunity to investigate this matter further. I would recommend Stonewater and will be telling everyone about my experience with them. 19 reviews. The easiest way to report your repair is via MyHome. 0000006190 00000 n Anyone can write a Trustpilot review. Appointments get made and then no one turns up how much longer is this going to go on for!?!? I was already a stonewater customer and was living in a flat with a lot of issues with damp and mould. ~ Matt. Everything has gone smoothly and we are very grateful to have a home now. and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' The team member at Stonewater called Tracey Leatherland helped my family and I apply for the Longleigh grant. They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property! They could not fix the dryer vent, so the man in charged said he would have to call his supervisor to come over. I opened my attic staircase one day and noticed that it was extremely hot. Do you have a community champion in your neighbourhood? The flat is lovely and we can't wait to move in. Revealed: Housing Ombudsman names landlords in latest complaints He has denied any responsibly. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. I will miss my weekly updated with Tracey you have been truly amazing and supportive. To view these, please download a copy from the links below. Copyright Stonewater. 0000008594 00000 n We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. Before he left, he mentioned something about Covid-19. I'm not happy with the outcome. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. Amazing employee. Unlock this free profile to update company info and see who's viewing your profile. I must be a worry to have an active leak in her home. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. Enter a zip code and get matched to businesses near you. Answered all questions and price was very good. Policies - Stonewater Stonewater Construction LLC | Better Business Bureau Profile Find out how we combat fake reviews. I'm really sorry that you've had to chase us for the correct email address repeatedly. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. He said that they had fixed it anyway. Verification can help ensure real people write reviews about real companies. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Thanks for letting us know about your experience, Karen. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. 0000065964 00000 n Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. Give us a call, or request a free quote today. 0000001330 00000 n A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. Find out schedule planned improvements. So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! Great communication and very professional. The broken Perlin was replaced, but the rafter was not fixed. Suggested companies are based on peoples browsing tendencies. The Customer Complaint Panel who are they and what do they do? With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer.