Step 1: Log in to your Depop account on their website. If your item doesnt arrive or is significantly not as described, youll get a full refund if you report the issue to us within 180 days of the date of purchase. Follow the simple tips below for the type of photos that will help limit your return requests. Depending on how they bought your item, a buyers refund will be handled differently on Depop. For the kind of photos that will help you reduce the number of return requests, follow the advice below. Avoid disputes on your items and get your Depop account in trouble. The buyer must always be given a refund from the initial transaction, regardless of whether you use PayPal or Depop Payments. To help you seamlessly and conveniently cross-list across other platforms like Poshmark and Mercari, automation bots are created, and one of them is OneShop. Jan-02-2021 09:25 PM. This is a very helpful option, for instance, if the product is damaged when it reaches the customer and you want to give him a small refund as compensation. This may result in giving a refund to the buyer. Simply take four photos of your item in natural sunlight to make a huge improvement on the quality of your images. Marissa is a lifelong writer with a growing love for social media. Now, you can list as many products as you want. Depop charges a 10% commission for every sale made through the BUY button. This will help buyers feel confident buying your item. By selling print-on-demand products, you wont need to have an inventory in stock. What Is Depop? All Your Online Thrifting QuestionsAnswered - Parade Your transaction was made outside of the platform. Take Advantage Of Depop Seller Protection, Best Way To Manage Returns & Refunds On Depop, The Bottom Line: How to Cancel Depop Order, Uniqlo Return Policy 2023: What You Need to Know, How to Wash Zara Leather Pants? You made the transaction outside of the platform. Luckily, Depop outlines it all in a list of prohibited items. . For this example, were going to create an account directly from their website. As thrifting and more sustainable fashion has become more popular among young people, Depop became the place to go and find great secondhand styles. Ensure that the item is well lit and the details are clearly captured. Leave the Archive. The way you optimize your listing pages can have a huge impact on your sales, so follow these best practices for adding listings to your Depop store. If you process the refund through PayPal, you need to reach out to the support team with screenshots of your refund and a confirmation of your @usernames. This makes a lot of sense because you will have the ability to refund the buyers who paid through Depop Payments even when your overall balance is low. Select the transaction you'd like to refund > tap Refund. All you have to do is link your Depop, Poshmark, and Mercari accounts to the app. To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Aside from checking the prices of the same item in the market to get a reference, you can price your listing correctly by matching its price to its condition. Remember that there are only two circumstances where you must give the customer a refund. You should find ways to have an advantage over other sellers with the same item. Most sellers use Depops discounted shipping. Show every angle of the item and up-close frames. where did the refund money go? : r/Depop - Reddit Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. Find the transaction you would like to refund > Click Refund, If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. Always ensure that your item is authentic before claiming that it is. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. Fee refunds for returns made using Depop Payments are processed automatically. In this article, weve shared many important things you must know before selling on Depop. Below you can find out more about Depops Seller Protection and how it can be advantageous for selling on Depop. It may be tempting to make your item sound better than it really is. Complete Guide 2023. Alternatively, don't price too high either because it can also dissuade customers from buying your product. Use tracking on your items, so you have proof of confirmation for shipping and delivery. Here's everything you need to know about the app. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. These stipulations state that your customer can open a return request up to 180 days from the transaction date if the item seems to be not as described. All you have to do is sign up here, and we will text you the link to the app. - Sell safely with Depop's Seller Protection Policy and ship as soon as the sale has gone through. Depop will then conduct an evaluation to see whether your item is significantly not as described. Step 3: Fill out the basic details and then click on Next. In other words, send the refund using the methods weve already discussed and nothing else! More on this later. We have helped over 300,000 people with their problems. Step 6: Now tap on List your first item. If so, then you may have thought about selling on Depop. How to Cancel Depop Order? Updated Guide 2023 - After SYBIL However, if your customer asks for a refund, Depop will refund you for the Depop fee. Depop is an excellent marketplace on which to launch a business or sell products on your own to generate extra income. Got Your Tax Refund? Here's What to Do With It Facts to Know, How Much is a Gel Manicure? Selling something on any new platform can seem confusing and overwhelming, but dont be discouraged. I don't know what to do next. Theres no need to buy high-end photography equipment to take, Follow these common, helpful tips to writing effective. If you, as the seller, agree to the refund. Depop also offers Buyer Protection for most purchases, which can help you feel confident in buying items on the platform. Ultimate Guide, 15 Urban Outfitters Alternative: Complete List 2023, Tania Speaks Eyebrow Gel Reviews 2023 (With Pros & Cons), How to Even Skin Tone on Face? Readers like you help support MUO. Depop (@depop) / Twitter Depop Payments: More ways to get paid - Depop Blog For example, if youre selling shoes and it has a downside like a scratch and you didnt mention this in your product description, knowingly or unknowingly, then the buyer might open a dispute against you. If you arent sure about the items authenticity, do extensive research on it. If you're using Depop Payments and need to refund your buyer, follow these steps: Log into the Depop app Click on the 'Receipts' tab Find and click on the transaction you will be refunding for your buyer Click the 'Refund' button As soon as you click the 'Refund' button within the app, the money will return to the buyers bank account and your fees will automatically be refunded. Inflation is a standard economic process. To complete the action, click confirm refund after youve finished. Now, don't waste time! Avoid having disputes on your products and having your Depop account suspended. Note: Be aware that any sale of confirmed counterfeit items, PayPal and Depop may not be able to arrange or facilitate a return. This is beneficial as it will help your buyer find your items if they look for something that matches your description. In addition to looking up market prices for a comparison, you can accurately price your listing by balancing its price with its condition. To cancel your order if you are a Depop seller and your customer has paid by the Depop Payments refundsmethod, you only have to visit the All sold items list in your profile and click on Refund to the products of the order that you want to cancel and in this way, you will be able to cancel the order. Follow the steps listed above to handle a refund on Depop. However, since this is not the case, it becomes more difficult to cancel the order because the seller might have already sent the item and you are unaware of it. 1 Kudo. Step 2: Once youre logged in, click on Sell from the top right side. Depop deducts a 10% charge automatically for all the sales you make. Because they understand that time is money, the top sellers on Depop use automation to increase productivity and get around these problems. The massive benefit of accurate listing descriptions is that they set your buyers expectations. Do you think the refund went to your paypal balance for some reason ie was declined by the bank and bounced back? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Always include tracking information with your shipments, and let the buyer know as soon as it becomes available. Aside from making your item appear on buyer searches accurately, a clear and complete description is what helps push your buyer to finalize their purchase decision. You should find ways to have an advantage over other sellers with the same item. You cannot pick items up from a seller or have them dropped off. after this, the item arrived after depop had refunded me already. and our Depop allows. Step 5: Log in to your PayPal account. It is completely normal for you as a customer to occasionally want to cancel an online order. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you can, try to settle the issue with the buyer first to prevent an issue from being raised with PayPal. All you have to do is to create a free Depop account, list your items, deliver your products, and get paid. The price of an item is another factor that dramatically affects your potential buyers purchase decision. You'll be able to resolve any issues with your transaction through Depop. So it led me to believe I won . And second, you can use it as proof when issues against your item arise. There are definitely some steps you can take to help decrease the chances. Ensure that the background is neutral, light and clean, so nothing is distracting. When it comes to print-on-demand service providers, we recommend Printful and Printify. How to Refund on Depop and Handle Payments? To create an account, you can go through the following steps: Step 1: Go to signup.depop.com, enter your phone number, and click on Send code. A good description outline of your item is what sets a buyer's expectations, and it matters that they get what they expected when they placed their order. The orders need to be shipped to the customers address on the Depop receipt. To send a full refund, follow the steps for 'Full refund'. Uniqlo return policy is very simple to understand, here we share some relevant information about The return, exchange, and refund, Wearing leather pants is stylish and enjoyable. Click the ' Refund ' button. Facts to Know. - Get paid directly into their bank account. Hannahb_x. They will review your case and get back to you within seven working days. Ultimate Guide, 15 Urban Outfitters Alternative: Complete List 2023, Tania Speaks Eyebrow Gel Reviews 2023 (With Pros & Cons), How to Even Skin Tone on Face? Being familiar with the know-how of your business can save you from tons of problems that could arise when you don't do well in selling and dealing with customers. When a customer receives your products, you want them to be exactly what they were hoping for, creating excitement in them. Follow these common, helpful tips to writing effective product descriptions: Implement these tips while writing your description to optimize your listing pages for more sales. A responsible seller is very unlikely to receive any disputes. However, we always have the option to regret our purchases or make hasty purchases, as would occur in any online store. Depop Payments refunds. Depop is a popular resale app for mobile, focusing mainly on selling pre-owned clothing. As a registered business that uses Depop, you must follow selling regulations. All your transactions must be within the app, and you must use Depop payments. Youll need to conduct a search on the Summary page to locate the precise transaction that the buyer completed. The company only charges a flat rate of 10% for the total sale and standard PayPal fees that vary depending on your location and PayPal account setup. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. It will be helpful in situations like refunds or other disputes if you adhere to the rules Depop has established for eligibility to receive protection. Buying happens every day. Before you start selling on Depop, there are a few things to consider, like the Depop selling and listing fees, to help you lay down a firm foundation for your future profits. For more information, please see our If the item was sold and paid using Depop Payments, you could settle any issues with your transaction through Depop. To connect your PayPal account to Depop, follow these steps: Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. On Depop, a common issue for sellers is that customers request a return. On this blog, we will share some tips on how you can avoid disputes in your Depop listing, which may result in buyer return requests, and how you can also process a refund for them. (With 12 Easy Tips), Are Nike Blazers Good for Wide Feet? However, sometimes tiny details get missed, which is understandable as long as you are willing to correct the mistake and make amends. Make sure to only use clear, high-quality photos in order to stand out from the competition. What is a Midi Dress? Step 4: Link to your social media account and tap on Next. I went to the bank to get it checked and they confirmed that no refund was sent to my account. The following breaks down these stipulations to ensure you will have coverage from Depop: You are not qualified for Seller Protection when: So if you abide by the rules of the platform they will return the goodwill and give you little extra protection to calm your worries. So depop says if you press an in app refund button, all the fees will be refunded in automatic. However, shipping with Depop can be expensive. Things to Know, When Were Nike Blazers Made? We stress the importance of images in our guide on boosting sales on Depop. While there are other sites dedicated to finding vintage clothing, Depop is best known for trendy and vintage clothingespecially womens clothes. so i bought an item from a seller, she didn't ship for over 2 weeks so i filed a claim and depop refunded me. Your product is on Depops list of prohibited items. Once marked as finished, it will automatically revert to your bank account or credit card, but it can take up to a week for the bank and slightly longer for a c.c. In this article, we are going to show you exactly how to sell on Depop step-by-step with a fresh new account to help you, whether you're completely a beginner or not. however seller is . You can follow other users and like or comment on their posts of the items they are selling. r/Depop on Reddit: got refunded after seller didn't ship for 2 weeks Depop has made itself known as the fashion marketplace of Gen Z. In addition, you want the customers to see the item as clearly as possible, including the print, the fabric, the quality, and any flaws. I cant find any refund buttons. The right price for your product does not, however, require you to sacrifice your income. Written by Melanie Weir Jan 8, 2021, 7:45 AM The Depop app. OneShop is a financial technology company, not a bank. Once youve created an account on Depop, the next step is to connect your PayPal account to start receiving payments of your sold items. Depending on how they bought your item, a buyer's refund will be handled differently on Depop. The process of returning the money varies depending on which method was used. One of the practical tricks to do this is by cross-listing. DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. Buyers appreciate knowing what they are purchasing before it gets to them to avoid messy refunds. Comment * document.getElementById("comment").setAttribute( "id", "aba6bebf76ed5bce210ced47eb57ab64" );document.getElementById("f160e386b4").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. However, although using the platform is simple, it does not mean that you as a seller can ignore putting effort in to run your business efficiently. Your honesty as a seller can make a huge impact on your business. Sit back and relax while we do the work. You also don't have to worry about signing up and paying straight away to test our bot. Along with showing an accurate photo, you need to have accurate descriptions on your listing. Depop is an excellent platform for starting a business or selling as an individual to generate extra income. You can also choose a fair price, but let your customers know that you accept offers in addition to that. However, you can create your account through the Depop app as well, as the process is the same. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. Shipping is a crucial part of finalizing your sale. For example, if you are listing in the fall season, you may write that the item is perfect for a DIY Halloween costume.