If you have already provided us with your flight details, the car rental company will be able to track your flight. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Any additional charges will need to be paid at the rental counter in the local currency. You may also add additional drivers at the rental counter when you pick up your car. We strive to make the rental conditions as clear as possible and are willing to help the client with any issue they may face during the rental.We have contacted the car rental company to investigate this case and they sent us the rental agreement, in which it is stated that various additional services were accepted and signed by you at the pick-up.Please note that adding insurance is not mandatory; you can present proof of your own coverage at the pick-up as stated on the Supplier Terms and Conditions you accepted during the booking process. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by Car Rental Companies. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Amendments can only be made up to 48 hours before the pick-up time. Conditions gnrales d'utilisation Will definitely use Wisecars again for future travel needs. brenda survivor baby fatherikos andalusia frescoikos andalusia fresco | Read 10,941-10,944 Reviews out of 10,944 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. If you don't have your own protection, the supplier may offer you to purchase local mandatory insurance. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Emilio in the car pick-up area was especially helpful - thanks Emilio. Dear Margaret,Thank you for sharing your feedback!We're glad to hear we could quickly resolve your query, we're here for you always if you need further help.Have a nice day!Kind regards,Rachel from Wisecars. All rights reserved. Excellant servies, meeting demand, every thing was ok, and special thanks for support team due the speed in answer any thing. A common issue that many vacationers face abroad is unfair fuel policies in car rental. wisecars protection package | Promo Tim It offers you effective protection from viruses and zero-day threats, a lightweight, clean, and easy-to-use app, and a 30-day money-back guarantee. On reservation prepay they gladly took my money using my debit/credit card no problem. Reviewers satisfied with Wisecars most frequently mention customer service, and rental process. Wisecars is an online vehicle rental broker. (Myrna) gave me detailed reply to my requested information. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. All persons driving the vehicle must be in possession of their driving license at all times. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Re: Wisecars car rentals 3 years ago Save Wisecars responds prompt when information is requested. Verification can help ensure real people write reviews about real companies. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. 2023-04-25. All rights reserved. Wisecars website is a fantastic car rental broker that offers an easy-to-use platform for renting cars. Please note, it is your responsibility to provide all the above-mentioned documents. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. If additional information is required, the process may be extended for another 28 calendar days. Please read the following to know what is included/excluded in our coverage offers. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Wisecars will process your cancellation refunds in 7 days. Wisecars protection package Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. A few days later, my flight time was changed. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You can also find this information on the confirmation voucher. Cancellation Protection can be purchased only at the time of booking and is not refundable. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Total malpractice. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. They said it says credit card and since the wife did not follow those instructions they consider it a no show and therefore NO REFUND.This is classic Rip-Off 101 and I hope the feds or BBB brings legal action to help vulnerable consumers or shut this company down. how long does royal mail tracked 48 take. The use of our website signifies your acceptance of these Terms of Service. Read more from https://www.wisecars.com/en-us/reviews. price was great. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. All rate information is pulled from a variety of third-party booking sites, including WiseCars, Travelocity, and HolidayCars.com. Just hours before my flight and they responded me on time to have all information that I will need for my trip. "Dismayed, overly tired from trip and not having a reliable option or ride back to terminal wife looked at the contract and it said bring 'credit card'. Do you agree with Wisecars's 4-star rating? Anyone use WiseCar car rental? : r/travel - Reddit You are always welcome to give us another call if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. We use dedicated people and clever technology to safeguard our platform. Wisecars.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. We do not delete personal data on the request of a third party. You're a credit to the business! Wisecars does not own or operate any Car Rental Companies. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. The Customer Service was prompt. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Do you agree with Wisecars's 4-star rating? The website's interface is user-friendly, making it easy for users to search for the perfect rental car based on their preferences and budget. Voice your opinion today and hear what 12,837 customers have already said. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Dear Sarah,Thank you for reaching out to us. No idea it was a basic package it does not state that. Easy, links to all required info pertaining to rental. They include a car rental and have been far cheaper than anything I've found. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. The online process was easy and user friendly. wisecars cancellation Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. We already provided a response to your feedback on February, we're sorry to hear you're still not satisfied with the response.After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. I bought the extra protection package and have had the biggest run around getting them to cover a $200 bumper repair. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. This was clearly my fault and legally, Wisecars would not have been obliged to reimburse me with anything. I booked a car on Friday, April 14 2023. I rented a car in Campo Grande, Brazil through Wisecars. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up. We are committed to the spread of knowledge and positive vibrations on the public airwaves