The Ritz-Carlton, Charlotte - Tripadvisor We also really like the pool and gym. They're also applicable regardless of the comment's tone. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The hotel also does not accept credit card authorization forms, Complimentary valet parking for BLT Steak and The Ritz-Carlton Spa, Charlotte. Check In:Service from everyone at the hotel was great. I would welcome the opportunity to speak further offline regarding your visit, and how we may recover for the future. The showers are all in different states of working, different heads, some have all the soaps/conditioners, others have part of them somewhere in the shower. I am all about supporting businesses in need but to me this was extremely a waste of money. Located close to Queen City Quarter and Spectrum Center, The Ritz-Carlton, Charlotte provides a poolside bar, a coffee shop/cafe, and dry cleaning/laundry services. Spas in Charlotte NC | Day Spa in Charlotte | Best Spa in Charlotte Spa - Review of The Ritz-Carlton, Charlotte, Charlotte, NC - Tripadvisor A room with bathrooms. CLTRZ - Sixth Floor Spa Menu April 2023 ADA if the writer is claiming to be someone else). Get lost in one of the five treatment rooms for an excuse to extend your weekend of pampering. does not guarantee or assume responsibility for the accuracy or completeness of any information or data displayed through this other website, nor shall The Ritz-Carlton Hotel Company, L.L.C. Please do research before booking this property. more. I love to help you live a balanced life with no extremes, making sure you never skip a rest day. A room with showers. We had the most amazing experience at the Ritz. I would have brought my own food if we knewI have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. Otherwise, all of the staff couldnt have been more friendly and eager to help. 5-star luxury hotel located in Charlotte Center City. They have INCREASED their prices alot to compensate the money the business has lost. Room was ok, air conditioner was not operating properly so very warm all night. BEER: Mooresville's King Canary Brewing Company, 20 Arts & Outdoor Experiences in Charlotte: May 2023, Camden Commons, South Ends Living Room Pop-Up Event, Is Back, A Celebration of Peaches in South Carolinas Old 96 District, Two Atlanta Transplants Bring 'Crack Fruit' to Charlotte, Inside a Dilworth Townhome for a Blended Family of Seven, Where to Eat in Uptown Charlotte Right Now. The Ritz-Carlton, Charlotte. Room:I had been contacted by the hotel via email earlier in the week and I asked about an upgrade. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Reserve by Phone Children 18 and above are considered adults at this property. Absolutely delightful. All content should be genuine and unique to the guest. I was so happy to find out upon check-out that after paying for my expensive lunch and my 60-minute massage, plus gratuity, I still had $25 left on my $300 gift card. I was also thanked for being Titanium. The salt room which I was most excited about had a ladder stored in the room and it looked to be under repair. However, once we got a manager involved the next day, things vastly improved. Im not sure if I was supposed to or not, but I did get the passive salt benefits from the walls alone, and I loved it. Send a question to the property to find out more. But once you enter, the hotel lobby is dark and fancy on the inside with plenty of seating and a cool vibe. My massage was really good but my wife said hers was pretty awful. Sign up to receive new blog posts by email here. 47 m The most helpful contributions are detailed and help others make better decisions. Once those two amenities were enjoyed, I took a quick shower and sipped on some orange-infused water while I waited to be called back for my massage. Good Morning, Please allow me to greatly apologize for the service issues you detailed both in the spa and BLT restaurant, as they are not indicative of The Ritz-Carlton brand. experience, you can't go wrong with a Ritz-Carlton. endstream endobj startxref Not really fair for the customers since the amenities are not all even open. Without the service, delivering on special touches and a nice property, you really have to question the ethics of charging the room rates they do. She was so nice! This was our second stay at the Ritz Carlton and it exceeded our expectations. Wellness in Charlotte NC | Healthy in Charlotte NC Starting with valet they were very nice and attentive. That means I definitely have another visit in the future, and next time I want to try a facial. Are any cleaning services offered at The Ritz-Carlton, Charlotte? This might have been the biggest Bonvoy suite Ive ever had? I loved sitting in there, and had I been more tired, I may have attempted a nap. If youd like to check out a video of my experience at The Ritz-Carlton Spa in Charlotte, head here. I personally won't go back.Room & Amenities: We stayed on the 15th floor -- the room was oddly noisy as if the weight room was right above us. Executive suites cater to the business traveler and leisure guest, featuring both a separate living area with views of Uptown Charlotte and state-of-the-art technology. The location is right across from the Epicenter, and about a 10 minute walk to the stadium. The suite was pretty spectacular. The Punch Room is available for private functions. I was able to find a decent time on a Sunday and there were plenty of weekdays open. Spa & Wellness Retreats by The Ritz-Carlton CARLTON Located in the heart of Uptown and surrounded by spectacular views, The Ritz-Carlton Spa, Charlotte is a true haven in the city. I visited the refreshment stand many times during my visit, and I loved this special touch. We will definitely return. Id go back again in a heartbeat. Please see our partners for more details. #AmbassadorStatusMatters The hotel chat also confirmed my checklist would be properly handled, and that Id been granted #earlycheckin and #latecheckout. Herbs and honey from the LEED Gold-certified propertys rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. (That was directly stated from an employee) I bought this gift card for my friend for $140 during the pandemic as a birthday gift because the basic massage use to be around $150. Enjoy breathtaking views of the Queen's City from our penthouse location. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area. Spa & Wellness Center at The Ritz-Carlton - Charlottes Got A Lot All luxury rooms have elegant dcor, 10-foot ceilings, floor-to-ceiling windows, flat-screen TVs, Enseo entertainment systems, 24-hour in-room dining, Nespresso coffee, work desks, iPod docking . Basically what you expect at a Residence Inn except that Residence Inn staff are more customer-centric. ft. of meeting space includes the Study, ideal for intimate gatherings of 15 guests. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. The hotel left on the dining room table a very generous welcome amenity of chocolate covered strawberries, chocolates, and wine, not to mention a not insubstantial charcuterie plate. My massage therapist had the magic touch. But she still proceeded to question me as if I did something wrong. K Lounge welcomes residents and visitors alike to this Uptown Charlotte hotel, showcasing live music, a Mule and Mimosa Bar and locally-inspired dishes. ft. of meeting space and an innovative Design Studio for planners, Urban Garden with three settings for weddings, meetings and social functions, 10-foot ceiling and floor-to-ceiling windows with city views, Bathroom sanctuary with flat-screen TV, plush robes, dual vanities and separate tub and shower, Nespresso gourmet coffee and tea presentations, More than 12,000 square feet of meeting and event space, Penthouse-levelThe Ritz-Carlton Spa, Charlotte with spa treatments, a pool, fitness center and other amenities. Yes, a parking garage, paid private parking on-site, and valet parking are available to guests. However, I would suggest to give it a chance after COVID. The rooms at The Ritz-Carlton feature a modern and elegant interior. The day before arrival, I was pretty surprised to notice that Id been upgraded to the hotels top Ritz-Carlton Suite. Is The Ritz-Carlton, Charlotte located near the city center? (We ultimately resolved that the next afternoon by having the hotel call to alert me whenever someone was there or by asking room service to just use the service entry and then call to alert me.) The hotel has over 12,000 square feet of event space, the Ritz-Carlton Spa on the penthouse level, the Bar Cocoa dessert boutique, and much more. More than 12,000 square feet of meeting and event space Penthouse-level The Ritz-Carlton Spa, Charlotte with spa treatments, a pool, fitness center and other amenities Restaurants and bars: BLT Steak and K Lounge. Appointment required, no walk-ins. I also love sitting there feeling the beads of sweat forming on the skin. The Ritz-Carlton, Charlotte's only AAA Five-Diamond hotel, is home to a bi-level penthouse spa with a pool, pink Himalayan salt room, sauna, relaxation room, fitness center and nail salon. This is the version of our website addressed to speakers of English in the United States. Your experience you described is below our standard. I am all about supporting businesses in need but to me this was extremely a waste of money. ), my appointment "disappeared". The health and safety of our guests is our top priority: COVID-19 updates and what to expect at our hotel. And I knew my gift card would cover it. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. American Express. Two entrees, coffee and juice came to $49. A member of the hotel also called me to see if they could arrange a welcome amenity for me. I work in the customer experience industry, so I give a lot of leniency for businesses and individuals, especially during these times. business travel features to the top of the filter menu so you can find them faster. Double-check your selected room for the maximum capacity. I had my lunch by the pool, and then I learned some new barbell choreography to teach the next day from that same position so yes, I had a little bit of work, but the setting was lovely. Now, I've never worked for hotel operations so maybe this is a brilliant resource allocation to have three greeters and zero valet staff, but I can say as the guest it did not proportionately address my needs. Find out moreabout meand stay awhile! The maximum number of extra beds and cribs allowed depends on the room you choose. The salt room, jacuzzi, relaxing room, and the steam room are closed. A Look Inside Ritz-Carlton's Salt Room - Charlotte Magazine We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Annie and her team ultimately proved that here. Visits to the salt room are included in any one of the Ritzs spa packages, as is access to a 16-head experience shower, sauna, pool, and relaxation area, with everything you need to style your hair post-experience. Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Yes, it is 0.04 miles away from the center of Charlotte. Providing the highest level of hospitality is our number one priority and Isincerely apologize for failing to meet your expectations. Spa and Salon Hours of Operation Bathtub There are also Bird scooters all around, so it's super easy to get around downtown Charlotte. Ideal for a post-dinner cocktail, The Punch Room offers a view over downtown Charlotte and upscale lounge seating. You need to put this on the must-do list for the future, and let me know what you think! The Ritz-Carlton, Charlotte, nestled in the heart of the vibrant Uptown neighborhood, offers five-star luxury with distinctly local touches. We enjoyed breakfast at the BLT and Taylor was very helpful with our order. I would NEVER EVER go back to this spa. language, whether its just a rating or contains comments as well, etc.). Chicken salad that seemed like it was tuna in a can served with chips. Customize your visit with our carefully curated collection of local attractions and experiences. More about the pool area though. Since we were still in COVID lockdown, my husband surprised me with a spa staycation. Approximate prices in EUR for a 1-night stay, Located in the heart of downtown Charlotte, The Ritz-Carlton, Charlotte offers luxurious rooms with a 55" or 65" flat-screen TV. There was a handwritten card waiting for us in our room, along with champagne and chocolate covered strawberries. A popular destination for Charlotte locals, K Lounge offers a sophisticated, Uptown setting for interactive cocktails and shared plates in the hotels lobby. I understand that it's a complimentary service, I did not expect it to be so difficult to avail. Sadly to say it seems like this hotel has had it's final run. The Spa & Wellness Center offers wellness counseling that can incorporate the hotels complimentary cycling and tasteful organic cuisine as key components in a guests overall health planning. Review of The Ritz-Carlton, Charlotte. Here's how to experience a day at The Ritz-Carlton Spa for $45 - Axios The salt room, jacuzzi, relaxing room, and the steam room are closed. Ironically, theyd forgotten the handwritten note by the Rooms Executive something Id never have known had she not told me herself later in the stay lol. A damage deposit of USD 200 is required on arrival. call when I needed one. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The spa takes up the top two penthouse floors of the hotel. I was soooo beyond embarrassment at this point and disgusted by her attitude. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Try again. This property is taking steps toward becoming more sustainable that can have environmental and social impact. 86 0 obj <>/Encrypt 61 0 R/Filter/FlateDecode/ID[<90EB66DFC56C244A8AD013588AC3F3B9>]/Index[60 72]/Info 59 0 R/Length 130/Prev 307611/Root 62 0 R/Size 132/Type/XRef/W[1 3 1]>>stream Room service is available 24/7. BLT Steak offers refined steakhouse dining with its modern interior and infusion of classic French techniques. Nothing particularly good about the hard product, especially the aesthetic appeal. I am extremely disappointed in our experience compared to my previous visits over the years. I do think the spa is busiest on Saturdays though, so I just got lucky I was there on a Sunday. I do believe punch room may still be there as well and that is a nice cocktail bar as well. After my massage, I took another shower, changed into my comfortables (I brought my trusty red sweatsuit to lounge in), then I ordered some lunch and sat on a chaise by the indoor pool (called the Aqua Lounge). Newly-renovated hotel rooms are among the largest in Charlotte and feature city views, regional artwork and thoughtful technology. The penthouse-level fitness center enhances the Spa experience, complete with state-of-the-art equipment and panoramic views of Uptown Charlotte. Sounds like a great place to go for a girls spa day! Today, Im going to share my review of The Ritz-Carlton Spa in Charlotte, as well as what you can expect when you visit the Ritz spa. I didnt experience that at the Ritz. The hotels 12,000 sq. Wouldn't return and wouldn't recommend to others. The Ritz-Carlton Spa - Charlotte. And theres a nice refreshment stand with water, fruit-infused water, hot tea and trail mix. So embarrassing!!! Dear Jenniferel8434QL, Thank you for taking the time to share your recent experience with us. The Ritz-Carlton is known for exceptional service, and I felt that there was always someone asking me how I was and helping me. Guests submit their subscores and their overall scores independently theres no direct link between them. more. We will definitely be back to celebrate special occasions. I knew ahead of time that with my spa service Id also have access to a ton of Ritz amenities (like the relaxation room, indoor pool and fitness center), and I did nearly all of them during my visit. This property has taken extra health and hygiene measures to ensure your safety is their priority -, Parlor Suite, 1 Bedroom Suite, 1 King, Sofa bed, 1 Bedroom Executive Suite, 1 King, Sofa bed, City view, 1 Bedroom Executive Suite, 1 King, Sofa bed, Garden view, 1 Bedroom Executive Suite, 2 Queen, Sofa bed, Garden view, Destinations, properties, even an address, 1728350,1726110|2,1718430,1721720|3,1716160,1720070|2,1718400,1727980,1726110,1720070,1718400|2,1728350|2,1709670,1721460,1708660,1716160|6,1728180,1728620,1715610,1728350|4,1709670|3, Personal or sensitive info (e.g. Private Bathroom, 82 m Very classy and most unexpected. ^9O6tA_?me Have an amazing day! He walked us to the elevator. Most amenities are closed, but limited valet is still available. They have INCREASED their prices alot to compensate the money the business has lost. be liable to the reader or any other person or entity for any inaccuracies, errors in or omission of any information or data therein or for any actions taken in reliance thereon on or for any damages arising therefrom or occasioned thereby. Flat-screen TV, 99 m We stayed there for our wedding anniversary. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Each dining experience offers a taste of NC cuisine in this Uptown Charlotte hotel. My only complaint was there was a lack of hot water both the evening and morning of my stay. When I returned at 10pm, the shoes were still there. Service was great in the end but started off a bit rough as the originally less experienced staff didnt quite know how to handle the doorbell issues or how to handle my frustration. The suite was really nice to have since I hosted several groups of friends over the course of my stay. BREATHE IN, and you can feel the salinity of the air in the Ritz-Carlton uptowns salt room coating your tongue. Miscellaneous: I almost never use shoe shine services in hotels but had need on this occasion. Chicken salad that seemed like it was tuna in a can served with chips. We greatly appreciate having you visit The Ritz-Carlton, Charlotte and look forward to your next stay. This is the version of our website addressed to speakers of English in the United States. This was my granddaughter's first show, so the hotel staff made it special. Plenty of room with a separate sitting area. But it jumped up to $200 for just a basic massage. Sign me up to receive posts by email and other news from A Lady Goes West! 0 We knew when we purchased the spa package and massages the hot tub was broke already so I'll leave that here. The locker attendant was great! This is where I always stay when I come to Charlotte to see a show because the location is perfect to walk to dinner and the show. Required fields are marked *. Please enable JavaScript in your browser to submit the form. If you're doing any downtown activities the location is perfect and if you need something during your trip there's a Walgreens and a CVS across the street along with a station on the Charlotte Light Rail. Taxes and fees that are shown are estimates only. Luxury Hotels in Charlotte, NC - The Ritz-Carlton Inspired by a 19th-century speakeasy, The Punch Room offers 37 seats and a menu driven by local fruits, herbs and vegetables. Higher management needs to step in and bring the life back to this hotel spa before it goes under. Pool was also really neat being on the 17th floor and overlooking the city. Room service was always quite tasty and pretty prompt especially after the first day when we finally got the doorbell and delivery issues sorted. 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