If the Bluetooth device is displayed as a Why is there no audio when I try to play a programme? You can also ask Alexa to play a specific album, artist, or genre of sleep sounds. We'll send you an e-mail with instructions to reset your password. You may have your device set to shut off Wi-Fi once your screen goes to sleep. Restart your Alexa device by unplugging the power First and foremost, youll want to make sure Drop In is enabled on the Alexa device youre attempting to call. Alexas abilities range from turning on the lights to ordering pizza, but one of her most commonly used functions is playing music. WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. Since its release in 2014, the Amazon Echo and its voice-activated assistant Alexa have become household staples. However, there may be some exceptions. This does not effect our editorial in any way. Thats annoying. There are a range of sleep sounds available on the Alexa app and on Amazon Music, and many of them are designed to help you relax and fall asleep. So its not my wifi. You can choose which service Alexa uses to play your music for streaming stations and general requests. Like any other customer service, they will probably test your patience by politely asking you to repeat all the steps youve already taken. i have other echo devices that still work flawlessly which tells me the wi fi is fine. Why Does Alexa Keep Cutting Out? Solved! - The Gadget Buyer If there are several other devices connected to the Wi-Fi, the Echo, Dot, or other Alexa devices might be experiencing congestion. Wi-Fi congestion can be reduced by turning off any devices that are not in use. If the Alexa device is too close to a source of interference, like a Bluetooth device or cordless phone, move it away. You would simply go into your Devices Settings, then to Bluetooth. | If youd like to join in, please sign in or register. When you stream music via the Alexa app, you control songs and volume via the app or your Echo. However, if youre not using your Echo device, we recommend turning it off to conserve energy. Keep in mind that router signals spread horizontally and downward from the source, so the higher you move the Echo and the router, the better. The tap Pair a New Device. Your WiFi may be affected by interference which would cause Open the Alexa app and hit Settings. All you need to do is tell Alexa to call for help (Alexa does not support 911 calling, so this is only for help with your Echo device). Alexa Won't Play Radio - 9 Quick & Easy Fixes - ToolCrowd Also, try to keep the Echo at least 8 inches from the wall, as this can dampen the signal and cause difficulty when trying to use voice-activated features. WebYou might want to run a diagnostic on your Wi-Fi - sounds like your connection keeps dropping. When you pull up the app in the respective app store, if it needs to be updated, youll see the word Update towards the top of the page. Often, power cycling your cable modem or router is enough to resolve connectivity problems, but sometimes its necessary to contact your ISP. I have my WiFi router scheduled to switch off at midnight and turn back on in the morning. Alexa will play music for about an hour before turning off. playing radio Alexa is a voice controlled assistant that comes with Amazon Echo. Smart Home Point 2019-2023. Once youve moved the devices closer to each other and reduced the distance, the signal should improve, and so should your music playback. There are several possible explanations for why Alexa might stop playing music. However, in general, Alexa will play the radio all day if you want her to. This happens to me all the time. You can access all of these sleep sounds by saying, "Alexa, play sleep sounds" or "Alexa, play nature sounds.". If the music has been playing for a while and is at a high volume, Alexa will turn off sooner. This can be incredibly frustrating for Echo owners, as it can interrupt whatever music or podcast they may be listening to. I even tried the hard reset to no avail. Echo 2nd generation. Enable Alexa Radio by Installing the Appropriate Skills. Why is Alexa not playing BBC radio? Why some stations aren't Amazon Echo Keeps Losing Connection How To Fix - Alphr Why Does My Alexa Keep Stopping When Playing Music? (6 You can either create a new playlist or add songs to an existing playlist. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. Please note that all comments go into a moderation queue (to prevent blog spam). If I check the app I can see the station and when I click it it plays.it drives my wife crazy! Another possibility is that the Echos microphone is experiencing interference. Im Tristan Perry, the guy behind Smart Home Point. For Apple/iOs users, youll need to visit the App Store. This may increase battery usage, but the app will continue running and playing sound until you stop it. Keeping them close together on an elevated spot in your house would be perfect. One possibility is that the Echo is experiencing connectivity issues. Poor wi-fi connection? This is the easiest problem to fix and will be covered in the next paragraph. Try switching the security protocol to just one of them. Sorry, our virus scanner detected that this file isn't safe to download. You can also ask her to keep playing the last song or station that she played. Make sure that your Echo is connected to the internet and that your internet connection is working properly. You can stream music via your Amazon Echo in a few different ways. You can set for example a default music library or a Why is the volume so low when listening via my Amazon HD8 device? When using these streaming services, users have complained that their music stops every few songs, but eventually resumes. There are other radio skills that can be used, the MyTuner skill is good for foreign stations. The next screen will tell you the strength of the Wi-Fi network. Your email address will not be published. Ease this congestion by turning off Wi-fi on devices youre not currently using. Streaming music to your Amazon Echo typically goes on without a hitch. To perform the reset on the first-generation Echo and Echo Dot devices, you will need a tiny tool: a paper clip, an earring, a needle, or very thin scissors. Voice requests to control Sonos and play music will likely fail. Theyll be able to help you determine the root of the problem and may be able to provide a solution. Restart Your Alexa. Fewer bars mean a weaker signal. DMCA. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. On the next screen, go to the tab labeled Your Skills. This can be caused by loud noises or by other devices that are using the same frequency as the Echo. The setup always goes smoothly but it soon loses connectivity. To make sure your Alexa device is always playing the radio, youll need to enable the Radio skill in the Skills section of the Alexa app. William Stanton You get there by pressing Play at the bottom of the Alexa app home screen. How To Make and Answer Calls with your Amazon Echo, How To Set the Amazon Echo Alarm to Wake You with Music, Over 200 Amazon Echo Easter Eggs & Tricks, How to Install Apps on the Amazon Fire Stick or Cube, How to View My Echo Show Camera Remotely from Phone, How To Fix an Eero Not Connecting to the Internet, How to Change the Location on a FireStick, How to Download Photos from Google Photos, How to Remove Netflix Recently Watched Shows. Recently moved. If I ask it to resume, it starts from the first song again. Believe it or not, baby monitors and microwave ovens can significantly interfere with your Wi-Fi. Hopefully, this article has helped you determine why Alexa is stopping music playback and how to fix the issue. It might be that your internet connection is too slow and doesnt have enough bandwidth for streaming audio, or that the connection is flaky and experiencing excessive packets loss. Alexa Randomly Plays Music? (Possible Causes & Fixes) Read about our approach to external linking. Amazon Alexa: Playback stops - Pandora Community Some users describe this issue as being specific to certain music streaming services. WebThe problem is that my Echo, randomly (after some minutes or hours) stops playing radio station saying something like The radio xxx is not available now. One possibility is that the Echo is experiencing connectivity issues. radio It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC |, Mobile/Tablet app 2021 Associated Newspapers Limited. The Amazon Alexa team said: Our apologies for the inconvenience. If your Echo isnt visible, it may not be in pairing mode. Is Amazon waging war on the BBC? Its no secret that Alexa is a fantastic personal assistant, but did you know that she can also keep you entertained all night long? (and many of them will also play your Bluetooth phone, same as the speakers). 2.) WebRestarting your internet router is also a good step to try, and making sure your router's software is up to date. Why on earth spend large sums on a device which relies on voice inputs when a real Internet radio does it so much better and more reliably with old fashioned displays and menus? If theres still no connection, theres a possibility that youll have to contact your Internet Service Provider for technical support. Here are some useful tips for solving your Echos connectivity problems. Then turn on the Wi-Fi on the other devices. | If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support. You can use the Alexa app on your phone or tablet to connect your Echo to the 5GHz. At the end of the day, we all want to be able to listen to our music uninterrupted. Music is how many of us get through our day. Amazon offers a one-year manufacturers warranty on Echo devices, so if its still new, contact Amazon for further assistance. If theres a multitude of devices connected to your network, your Wi-Fi will probably be unable to keep the pace. Do not hesitate to contact Amazon customer service. If youre still experiencing issues, try disabling any connected devices that might be causing interference, such as a baby monitor or a wireless router. Dollarbill1979 5 yr. ago It's funny this came up. Alexa?? Contact Us | Privacy Policy | TOS | All Rights Reserved. Your email address will not be published. Help fixing problems with BBC Sounds on your smart speaker You speak into the void, and nothing happens. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Sounds to play Radio 6". Simply say, Alexa, pair for it to become visible to the device youre trying to connect from. If the interruptions stop, then the music service was the issue. @BBC6Music A textbook example by @BBCSounds of introducing friction instead of removing it. iHeartRadio disconnects? Fix Streaming Problems & Time Being the Alexa app is the brains behind the Echo, its important to check on any updates that the Alexa app may need. WebThere are a few basic troubleshooting steps that may resolve these issues. If youre using your mobile device via Bluetooth to connect to your Echo, this may be a cause. On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. Then you can open the Alexa app on your phone and start the setup process over again. When the light ring turns orange, your device will enter the setup mode. Then search for the Skill that youre looking for. Then, tap on the Skill that you want to disable. First, make sure that you have enabled the "night mode" feature in the Alexa app. This will ensure that she doesnt respond to any of your questions or requests during the night. Sorry, we're still checking this file's contents to make sure it's safe to download. Its similar for Echo devices with screens: white light good, orange light no connection. Some options include: Deleting and re-downloading the title Sometimes the download may have been incomplete or corrupted. That can be a good thing since that leaves the 5GHz unburdened. The third possibility is that there is an issue with the Echos software. Meaning, you can practically see your Echo from your mobile device, and vice versa. Why Does Alexa Stop Playing Music - Smart Home Perfected With an Echo Show, you can simply use the You can ask her to play music from a specific genre, artist, or album. There are a few common, and then those not-so-common issues that can cause this to happen. This time, it is not found doing a search using the Alexa app. There are a few possible reasons for why your Alexa might keep stopping when playing music. If thats whats happening, there may be little you can do in this case. Perhaps its your Echo itself thats having issues. If you're listening to a stream using Wi-Fi, the stream will stop playing once Wi-Fi is cut off. Amazon Echo Alarm Is Unreliable (Its Too Quiet Or Doesnt Go Off! pic.twitter.com/CNXsPOfeuw. When resetting the second-generation of the Echo and the Echo Dot, heres what youll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue. When it comes to Amazon Music, however, you dont need to connect it via a Skill, since its an Amazon product. WebConnect to your router's 5 GHz channel. Go to Settings, then tap on the Wi-Fi section. Go to the Search bar, and hit the Alexa Skills category. Help fixing problems with BBC Sounds on your Alexa device What is going on? She will start playing the songs in the playlist and will continue to play them until the playlist is finished. What if the ECHO is the only device that loses the WFI including a Google home that is 15 feet further from the WIFI than the ECHO which is 2 feet from the WIFI. Please check your device settings to ensure Wi-Fi stays enabled. Whether its Rock, Rap, Latin, or Classical music has the power to move us. This option is great if you want to have all the controls at your fingertips and have a wider range of music selections. If you want to listen to a specific sleep sound, you can say, "Alexa, play [sleep sound name]." Like apps, skills give Alexa the They may be experiencing issues that only a fresh install may fix. Thanks, I will take an in depth look at that tomorrow. This can be a great option if youre not too far from your Echo. Update, Download option not available for some programmes. This happens to me a lot, too. Hold it in until the light rings turn on and off again. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. WebMusic or Media Not Playing with Alexa. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. The station is as above "Echoes of Bluemars". This can result in anything from distorted music, to your favorite song cutting out midway through. Once you tap on that, youll see apps that were recently updated, or need to be updated. Registered in England. Wi-Fi connectivity issues can cause media and music to buffer or not play. Another possibility is that the Echos microphone is experiencing interference. If your Echo isnt letting you do that, youre no doubt frustrated! Your smart devices tend to default to the 2.4GHz channel. It cames after a widespread outage last week that left Echo devices unresponsive for hours, with some users unable to turn on their lights or switch off alarms. You can also ask Alexa to play music from a specific artist or album. 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. If the Echo cant connect to the internet, it wont be able to play music. With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! Turn off your Echo device. You might also consider setting up a dedicated Wi-Fi network for your Wi-Fi devices, or moving a bunch of devices to a non-Wi-Fi setup such as using Philips Hue bulbs and the Hue Bridge. All rights reserved. On the Echo Show, you can tap the Play/Pause as well as Next song buttons. The first step is to check your internet connection. Great suggestionshowever my Echo dot does not have the LED light indicator for WIFI strength that you referred to?? If you have any questions, feedback or suggestions about this article, please leave a comment below. How long will Alexa play music before turning off? In the Alexa app, you can connect to your favorite music streaming service via Skills. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. The more devices that are using the same network, the more the Wi-Fi signal has to spread its bandwidth, resulting in slower speeds. Sometimes the music pauses to buffer one too many times or it just stops altogether! How did you resolve the problem? | Echo 2nd Generation randomly stops playing radio Some people might not want their Alexa device to play the radio all day, every day. If your Echo is connected to the internet and youre still experiencing issues, try unplugging the Echo for a few seconds and then plugging it back in. Why does Alexa stop playing music on my device? With an Echo Show, you can simply use the screen. Does anyone know what a flashing blue light means? Enter your username or e-mail address. In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. California Consumer Privacy Act | Check the strength of your Wi-Fi or mobile data. If you want to use your mobile device with Bluetooth, try to keep it line-of-sight. This functions much like Bluetooth does, except that youll be using a wired connection versus a wireless one. The app also includes a sleep timer, so you can set a time limit for how long you want the sleep sounds to play. Flashing on and off not going around. This will reset the Echo and may fix any software issues. 8 Common Amazon Alexa Issues and How to Fix Them If switching networks isnt possible, try reducing the number of devices using the particular Wi-Fi network. France May Day protests: Hundreds arrested and more than 100 police officers injured as riots break out, Gwyneth Paltrow wont seek to recover legal fees after being awarded $1 in ski collision lawsuit, reporting issues for the second straight week, 'I was spiked and raped but saw no justice. If youre using your Echo via Bluetooth or aux cable to listen to music, the internet or service on your mobile device may be the cause of your interrupted music. Youre entire article speaks to obtaining a connection, yet the issue in the headline is about it continually losing a connection. Weak Wi-Fi signal 2) The song you are trying to play is incompatible with These are not stubborn problems, and the following steps will guide you on the same. Another slightly less popular way to play music via your Echo is an aux cable. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. This is based on how long the music has been playing and how loud the music is. Finally, ask Alexa to play the playlist for you. If you tried the solutions above and came to the conclusion that your Echo needs replacing, check to see if your device is still covered under Amazons warranty.