"My customer service skills with my patients are definitely one of my strengths. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. "While I was in school, I worked at a fast food restaurant, which was very fast-paced. Also, for every month with zero sick days, a bonus was added. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. Early in my career, I probably worried too much about the fear of failure with my patients. You never know what might come up when youre away from home. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. Balancing empathy with honesty is key when communicating bad news. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. I think self-care is also very important, so I exercise, eat healthily, and try to get enough sleep every night to help maintain that balance. For example, a private office where the door could be closed or another location out of earshot of others. "During my time in college, I worked on many team projects and presentations. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. I understand you probably have a pay band based on experience, so I'd love to discuss my skills and experiences further and explore where my background may fall on that scale. I went to the volunteer director and expressed my gratitude for being able to support such an organization, but constructively shared my feedback that if we could improve communication and set clear expectations on roles and responsibilities, I felt like we would accomplish more and have a better chance of reaching our goal. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I cope with these emotions by telling myself that it's not my story, it's the patient's story. Good answer! Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. ", "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. This question is a little tricky because it's unclear. Tampon use. You can begin with your recent education, family life, volunteer work, or talk about your travels. That meant I might work four different areas during my shift, ranging from cleaning the dining room to making sandwiches or doing the dishes. I am a competitive individual and enjoy keeping fit. Kaiser Permanente Kaiser Permanente to Acquire Geisinger - The New York Times I love working with like-minded people who set challenging goals for themselves. I am a very hard worker who is eager to become a team member with Kaiser.". ", "I have worked with diverse groups of people most of my career, including my time in college. This could include increasing budgets or improving patient care. kaiser permanente interview questions and answers ", "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. In addition, I feel my mix of formal education of a Bachelor's Degree in Business Administration and volunteer experience in healthcare would add value to Kaiser Permanente as well. Web57 questions about Interviews at Kaiser Permanente What does it mean after your My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. It sounds as though you do everything possible to ensure your patients are set up for success. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. Some patients need a lot of attention; some want less, and some need boundaries. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. I understand the dynamics of a team and what it takes to be successful, and I find great value in working as a team to create positive outcomes. These are all excellent skills to have, and you sound very talented! I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". My weakness is taking on too much and not delegating. I asked him how things were going at home and work, and he shared a lot of frustrations and problems he was having. I'm very outgoing and people-centric, I love serving others through excellent customer service and compassion, and I'm very reliable, having only missed two days of class in my two-year program. What makes you want to give back to your community? Common stages of the interview process at Kaiser Permanente according Make them think we care about them as if they were our family members so that they will come back.". "I'm a very easy-going person, so I do well both working in an individual setting as well as in a group setting. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. However, it can inhibit my ability to grow. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". I believe my drive to collaborate with others and provide excellent customer service for patients would add value to Kaiser Permante's team. Talk about your qualifications and skills that will help you to do this job well. I would be open and honest in my conversation with them, ensuring I was being clear and to the point and not adding confusion with unnecessary details or fillers. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. ", "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. ", "I believe in volunteering in the community where you live. This sounds like a very collaborative workplace. I feel I can add a lot of value in an administrative and support capacity, so I'm excited to learn more about this opportunity. Prepare for a healthy trip. We met a few times, delegated assignments, and planned to meet again in a few weeks. I've had many customers become rude, angry, and sometimes outright offensive, but I never took it personally and kept my demeanor calm and professional. Body powders and creams can affect test results, so dont wear them that day. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. It was important for me to communicate in a professional and respectful way and through active listening and frequent check-ins. If you have a criminal record, you must disclose this. ", "I like my job, and I enjoy what I do. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. ", "I am usually the 'ideas person' in team projects. Your interviewer would like to know how your communication skills have benefited your team in the past. We've all had those tough cases. By initiating an open conversation with this person, we were able to uncover his need. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. ", "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. I would send meetings recaps and follow-ups to each team member throughout the project. Strong communication skills are required to be an active leader. I'm not easily overwhelmed or flustered, so I took a step back and tried to determine why I was feeling stressed, and I realized it was because the expectations of the role were unclear. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. WebKaiser Permanente Interview. I would treat each situation with professionalism, care, and compassion and would not let emotions get in the way of me doing my job at Kaiser Permanente either. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. Vaginal douches. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. I like to get to know people and ask them questions about themselves. When I hit my 20's, it was so important to me to learn about other cultures. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. I align with all of those values and would promote teamwork and collaboration in the workplace by being inclusive of those with various experiences, backgrounds, and education. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. "My first task would be to learn and absorb as much training and information as possible. Our interview questions and answers do not represent any organization, school, or company on our site. If they want help, Ill help any way I can. These 8 tips can help you prepare for a safe and healthy summer trip. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". Perhaps you have a keen eye for detail. We had in services to help us prepare. In addition to this podcast, I also subscribe to a couple of industry blogs. I think the right answer is, 'of course, but not for long!' I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". Initially, it was set up perfectly because we had four students, and there were four parts to that analysis. I then broke those larger assignments down into milestones and would also put those on my calendar to help me stay organized and on track. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. There are no other roles for that position". In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. I get along well with others and work well as a team.". 35 Kaiser Permanente Interview Questions (+ Answers) ", "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. KP Logo. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. We do not have advertisements on our pages but we do try to make money through paid-memberships. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. I would also need a technologist to assist me who could adjust to my easy procedural style.". I was nervous that I was not using the proper equipment during high-exposure risk procedures. This is a personal and caring approach. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. At that next meeting, we found out that one of the students dropped the course without telling anyone, and the other was going to have emergency surgery and would be out of class for a while, leaving just one other student and me. Interview questions at Kaiser Permanente Scenarios. What strength do you bring to your job? How would you handle a difficult situation in your job? How do you Tell me about yourself, why are you a good fit for the company, tell me more about your work experience, what is good Job related She told me she had actually handed me a fifty-dollar bill, not a twenty-dollar bill, and that I had not given her enough change. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. I also keep myself open to my colleagues so that they can know and understand me better as well. If it were a situation where the person was being rude or disrespectful, that might be a little different. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. Dates shown above are approximate. WebInterview tips for Kaiser Permanente? These relationships are created from the ground up. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. It sounds like you have a very full personal life, with a fantastic work/life balance. For example, a handbook, policy manual, FAQs, internal website, or other internal mechanisms that would allow me to research information if necessary. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. I was upfront and honest with them about how their behavior and attitudes toward one another were causing hardship for the group and gave examples of how it negatively impacted our team's productivity and morale. I enjoy hiking, reading by the lake, bicycling, and visiting local state parks. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. The presentation went well, and we got an A, and I think having a positive attitude, committing to our responsibilities, communicating, and collaborating all helped us overcome this challenge. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. ", "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. If I were to be offered this position, I would look forward to bringing these services to this area as well. Interview questions and answer examples and any other content may be used else where on the site. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. "I used to volunteer at the humane society, and there were times I would volunteer, and during my shift, I would be there alone either organizing the supply pantry or cleaning out kennels and other times I would be working on fundraisers with the group in the community. I know many employers offer workshops and continuing education opportunities, so if hired, I plan to participate in all that is offered to me. I volunteered at a homeless shelter for two years, and to succeed as a house supervisor, I had to build relationships and trust with those I served. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. To help you prepare for a Kaiser Permanente job interview, here are 35 Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. I apologized for the mistake, and even though they told me I didn't have to replace the money, I did so anyway. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. If I promise any follow-up to my students, I do so in a timely manner. Stay calm and just be yourself during the In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. Founded in 1980, the medical group has more than 1,700 Permanente physicians spanning more than 60 subspecialties. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. ", "I have often been complimented on my relationship-building skills. I greatly value diversity. Finally, end your response by talking about the positive outcome. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. I have enrolled myself in an evening/weekend workshop for the next six weeks. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. ", "Early in my career, I was working a night shift with minimal staffing on our unit. Regin Elige tu regin. We are all human with our weaknesses, so don't be afraid to share yours! WebHere are some tips on how to prepare effectively for the Kaiser job interview: Read the I have met Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. There was not a formal method of teaching IR PAs. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. I was confident she had only given me a twenty, but I had put the money immediately in the drawer; the store was super busy, and we didn't have surveillance cameras, so instead of pausing to count the drawer, I took her word and handed her the difference. I believe I could add value to Kaiser Permanente by contributing this strength and core value if given the opportunity. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. Does it help you build trusting relationships with community members? I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. I am well organized, pay close attention to detail, and strive to maintain accuracy in all that I do, and I feel those skills would transfer well into this role and help me succeed if given the opportunity. You've chosen a powerful example that can help make you a more memorable candidate. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. Often, I found myself to be the natural organizer on the team, mapping out what tasks needed to be done, then helping the team decide who was responsible for what. It sounds like you handled this matter with utmost urgency and great customer care. At first, I felt a little anxious not knowing anyone and wondering if this group of strangers would be able to work together. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. I let him know that as a senior employee on the team, others look up to him and often follow his lead and attitude. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. ", "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. I like to manage my time to finish my projects on time. I listen, mirror, validate, and empathize. Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. By seeing and understanding the history, I can help guide a plan moving forward for the team. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. "I know that a major part of Kaiser Permanente's vision is collaborating with people to provide quality healthcare for the community. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. "On a personal note, I love spending time outdoors; it reenergizes me and relieves stress. I grew up in a fairly homogeneous town in Montana. I called my manager to explain what I thought had happened and why my drawer was short. ", "I was working in a clinic where the primary population was low income. "In my last volunteer role, I supported a fundraiser for the women's shelter. When I would set specific times to attend doctor's appointments and to exercise or visit family, I was more likely to attend those events, which really helped me take time for myself to recharge and refocus. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. How to Answer: Why Do You Want to Work Here? How to Complete the Kaiser Permanente Application | Jobcase ", "I was helping a customer once who came to pick up her injectable prescription. Discuss the ways that you would build strong and healthy relationships if hired. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. I strive for perfection too often, which causes unnecessary stress for myself. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. I do feel that I can immediately add value though in the area of customer service. ", "I would describe myself as a hard worker. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. Kaiser Permanente Assessment Test Preparation - 2023 Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. It sounds as though you have exceptional patient service skills! In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. Most interviewers will interpret a cliche response like that as dodging the question. I am eager to get a great start on my career. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization.